**Location**
Added - 01/13/22 Tactical Customer Support Representative Sales & Customer Service Lansdale, Pennsylvania | Permanent **Related Sales & Customer Service Jobs**
Plymouth, Michigan Lansdale, Pennsylvania Lansdale, Pennsylvania Scarborough, Ontario Lansdale, Pennsylvania **Job Description**
* Solving problems and finding root causes in order to correct and replicate solutions
* Driving process improvements to work more efficiently
* The ability to embrace and learn new ways of working is a must
* Implementing new ideas and improvements to ensure that were leveraging the best of automation, technology and efficiency to serve our customers well.
* Collaborate cross-functionally to build a thriving organization and foster the overall success of SKF and the customers we serve.
* Discovering and learning new systems and processes to work smarter
**Responsibilities Include but are Not Limited to:**
* Customer Portal handling
* Process improvement
* EDI transactions
* Orderbook Management in the system
* Order Entry and Large quotes
* Electronic Order Rejections
* Supporting Accounts Receivable and claims
* Return of goods and complaints- root cause analysis
* Reliability Services Support
* Excellent communication, interpersonal, and organizational skills.
* Ability to prioritize and complete multiple competing tasks while providing a flawless Customer Experience as well as timely, detailed follow up.
* Able to communicate effectively and professionally across the organization with all levels of employees and management.
* Exceptional computer skills; strong in Windows, Microsoft Office, CRM, and experience with mainframes. Ability to multitask between all systems quickly and efficiently.
* Technical aptitude, good business mentality and the ability to make good solid business decisions.
* Must be a motivated self-starter and team player, interested in being an integral part of a high performing, diversified team.
* Individual needs to possess a positive attitude and work very well under pressure
* Able to work in a fast pace environment and evolving culture
* Continuous improvement, Critical Thinking and problem-solving skills are required
* High Attention to detail and process oriented
* Proactivity and willingness to try new things
* Customer centric is a MUST!
**Health and Wellness Benefits.** SKF cares about the wellbeing of our employees. Many options for **best in class medical and dental** plans to fit your needs; a wellness plan that includes biometric screening and health risk assessment for you and your spouse and incentives for healthy living!**Invest in your Future.** SKF offers amazing **retirement options!** Participate in our 401K program that boasts a 100% match up to 5% of your elected contribution (100% Vested). And regardless of your participation, SKF automatically contributes 5% into your account per pay period (3 Years Vesting).**Much more!** Growth opportunities, **tuition reimbursement,** voluntary critical illness coverage, voluntary legal plan, employee assistance program, life insurance, vehicle discount programs, mobile phone discounts, and with so many benefits to working for SKF, we could not name them all!
