Transforming the future of healthcare isn't something we take lightly. It takes teams of the best and the brightest, working together to make an impact. As one of the largest healthcare technology companies in the U.S., we are a catalyst to accelerate the journey toward improved lives and healthier communities. Here at Change Healthcare, we're using our influence to drive positive changes across the industry, and we want motivated and passionate people like you to help us continue to bring new and innovative ideas to life. If you're ready to embrace your passion and do what you love with a company that's committed to supporting your future, then you belong at Change Healthcare. Pursue purpose. Champion innovation. Earn trust. Be agile. Include all. Empower Your Future. Make a Difference. Over 20 million individuals benefit from the services that Altegra Health provides. When you join our team, you stand on the foundation of a successful organization that enriches individual lives. We place a high value on qualities such as integrity, empathy, quality and trust. As an Altegra Health Advocate, you will have every opportunity to improve the lives of others. You become the voice of our organization to millions of individuals. Individuals who are looking for services and solutions to improve their quality of life. Join our team and set your career path in the right direction We offer a full-time position as an Altegra Member Services/Sr. Customer Service Representative at our Weston, Florida corporate center. The position reports to the Advocate Supervisor in the Member Services division. Our Sr. Customer Service Representatives are professionals who interact with health plan members through outbound and inbound telephonic contact to complete various intake services. RESPONSIBILITIES: Interact with health plan members through outbound and inbound telephonic contact to review and assess health plan member's eligibility for services. Achieve individual growth and production goals. Contribute to the department's success by succeeding at departmental and quality metrics. Review correspondences and/or inquiries from the health plan members to determine needs and fast track highly qualified cases. Acknowledge, follow-up, and close out correspondence and/or inquiries as assigned. Professional demeanor and dependable work ethic Excellent data entry and internet navigation skills Ability to talk and maneuver computer applications simultaneously Ability to provide quality customer service during every interaction with health plan member's Maintain a confident, helpful, and positive tone on all calls Efficiently manage customer calls and multiple computer application Stay informed with current knowledge of state and federal regulatory requirements. Comply with all company and department operational guidelines and policies. Participate in Altegra Health staff and operational development programs as assigned. QUALIFICATIONS: Must have a High School diploma or GED and some college coursework. Associates degree preferred with a focus in Health Care Administrative, Business, Finance, or a related field from an accredited college or university. Verifiable experience which demonstrates the ability to perform the functions of the position. Advocate 3 years of call center experience Advocate III 4 years of call center experience Ability to work independently. Demonstrates patience and empathy. Business demeanor and skills with the ability to communicate effectively (verbal, written and listening skills). Ability to successfully market, sell, and promote company services in an outbound call center (production driven) environment. Professional behavior with courteous, polite and energetic qualities. High commitment to accuracy, high quality work, and detail-oriented. Must be driven and motivated to exceed individual and team goals. Able to learn and adapt to changing environments, applications and software. Experience with the health care industry. Prefer general knowledge of Medicare, Medicaid, and Managed Care. Knowledge of MS Word, Excel and PowerPoint. Bilingual is a plus (English/Spanish). Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system Equal Opportunity/Affirmative Action Commitment All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. SDL2017
