Assistant Customer Support

Job Description:
Essential Job Functions

Answers telephones and responds to basic customer questions using established methods provided in training. Forwards call to appropriate personnel.
Records call on account history record with results of the inquiry; initiates required confirmation.
Processes customer requests by sending faxes, returning telephone messages, sending mail documents, or using other related communication under direct supervision.

Basic Qualifications
High school diploma or G.E.D.
1 - 2 years of customer service or other telephone experience
Experience working with organizational functions and personnel
Experience working with fax machines, computer software, and telephone technology
Experience working with and skilled in the use of help desk software

Other Qualifications
Basic business and analytical problem solving skills
Basic communication skills
Ability to follow oral and written directions

Work Environment

Office environment
May require shift work