Descripción general:
The hotel business functions seven days a week, 24 hours a day. All Team Members must realize this fact and be aware that at all times it may be necessary to move Team Members from their accustomed shift as business demands change. In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times.
Responsabilidades:
Implement and maintain controls and procedures to ensure that the highest standards of cleanliness and maintenance are achieved.
Weekly walk-throughs, documented inspections of guest rooms, public areas and support
Thorough Team member training and review process.
Comprehensive HotSOS to ensure that:
Work Orders are written
Cataloged so they can be followed up
Follow up with engineering for thank-you or for reason for lack of completion
Ensure that coaching and counseling forms are completed on a timely and consistent basis, especially when the policies and/or procedures of the hotel have been violated.
Active involvement in the budgetary system of the department and hotel.
Consistent preparation of weekly budgeted progress reports.
Participation in period inventories.
Control/accounting of weekly overtime.
Prepare time cards for the upcoming week.
Work closely with and gain a working knowledge of Front Office, Accounting and necessary aspects of F&B and Engineering Departments.
Ensure that Supervisors continually inspect their assigned areas and turn in their inspection reports.
Ensure that all reports are prepared completely and promptly.
Ensure that an effective and complete training program is in use and that all team members are well trained and re-trained, as needed.
Ensure that proper key controls are in effect.
Audit schedules, wage projections, recaps and payroll.
Involve supervisors in as many administrative functions as is possible to further develop them.
Review out-of-order rooms daily.
Immediate response to all guest problems and guest correspondence.
Ensure that lost and found articles are stored properly and correct logs are maintained.
Maintain division goals in relation to accident prevention, safety and fire prevention and Team member’s awareness.
Perform any other duties as assigned
Cualificaciones:
A college diploma in tourism or business management is an asset
Professional attitude
3-5 years management experience in 5 diamond hotels is required
Human resource management skills such as recruitment and training
Basic accounting skills
Good customer service skills
Purchasing and inventory skills is an asset
Workplace Hazardous Materials Information System (WHIMIS) certification is an asset and may be required
Fully Bilingual (Spanish/English)
