JOB TITLE: Bilingual Intake Coordinator
DEPARTMENT: Differential Response
REPORTS TO: Program Manager/Program Coordinator
POSITION STATUS: Non-Exempt-Full-time-40 hours per week
SALARY: $30-$34 per hour
DESCRIPTION:
StarVista is a 501(c)(3) nonprofit organization that has helped people of all ages throughout San Mateo County navigate life challenges for over 55 years. Our mental health, crisis intervention, youth housing, substance use, and early childhood services help thousands of individuals each year. StarVista's services are rooted in strength-based, holistic practices and center diversity, equity, and inclusion to ensure anyone who comes to StarVista can access support. StarVista's values of respect, passion, partnerships, accountability, innovation, and integrity foster an agency culture of support and growth.
PROGRAM DESCRIPTION:
Differential Response provides home visiting and case management service for families that have been reported to Child Protective Services and evaluated as low risk. Case managers help link families to resource centers, in-home therapy, and other services in schools and the community.
POSITION PURPOSE AND OBJECTIVES:
The Bilingual Intake Coordinator conducts daily intakes with HSA Social Worker. Enters all pertinent referral information into database and coordinates with Program Manager/Program Coordinator for case assignments. The Bilingual Intake Coordinator is to conduct home visits and provide Differential Response services to clients, when necessary, in the San Mateo County. Conduct parent groups as required. Assist in providing support to Program Manager and Program Coordinator and collaborate with other staff, to ensure that the agency missions are delivered. Intake Coordinator to support with training staff, facilitating groups, attending agency and other county meetings. Responsible for answering D.R. resource line and collecting data for reporting purposes.
Requirements
ESSENTIAL JOB FUNCTIONS: Weekly supervision with Program Manager/Program CoordinatorProvide case management support to clientsFacilitate and manage parenting groupsProcessing ReferralsAttending internal meetings including training and other meetings as assigned by program managerAssist in providing support to ensure deadlines are metCoordinates with Program Coordinator to review and ensure appropriateness of client referrals; assign clients to case managers caseloadsCreate MDT log with cases received and email to corresponding County staffInput of referral information (narrative and demographics) into ETO and touch pointsEnsure DR protocols and County monitoring systems are followedScheduling of MDT meetings with HSA (as needed per request from HSA on after care cases)Attend specific MDT meetings, as well as other county meetings assignedResponsibility for compliance with program guidelinesMaintain confidential records and case notes with clientsEnsure timely submission of monthly, quarterly, and annual data to Program Manager and Program CoordinatorMaintain awareness of contract requirements and ensure that these are metSupport case managers with referralsTracking of resource line calls received and referrals givenCultivate and maintain strong, positive relationships with colleagues, other agency departments and community agenciesOrdering office supplies, arranging facility repairs as needed for all program staffAttend all staff meetings, mandatory training, and client activities as neededOther duties as assigned by the Program Coordinator, Program Manager, or Department Director KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: Able to demonstrate coordination/management skills and experience in providing support to program activitiesStrong organization, communication and leadership skillsAbility to function as a member of a multidisciplinary team with diplomacy and professionalismAbility to work as a team member when necessary to accomplish tasks supporting the agency's missionExperience with home visiting programs and community-based workUnderstanding of diversity issues, willingness to explore self in relation to these issues, and ability to provide culturally informed services to diverse clienteleStrong written and oral communication skills; excellent organizational skillsStrong computer skills. Comfort with Word, Excel, PowerPoint and client databaseEnjoys working with a large, dynamic team, supporting families with children.Demonstrable ability in working with challenging clients.Well organized, dependable, and punctual.Ability to prioritize and manage multiple tasks to meet specific deadlines.Flexibility in meeting and changing priorities as the work requires.Able to function as part of a team and possess strong interpersonal skills.Leadership skills and abilities MINIMUM QUALIFICATIONS Work as part of multidisciplinary team in an office environment Provide treatment services in homes and in office environments Travel to and from work sitesHandle confidential information and documents, as well as potential crisis situationsA valid CA Driver's License: his/her own car and valid car insurance is requiredHR clearance required, including TB test, and Department of Justice Live Scan Fingerprint clearance.Demonstrable and verifiable skills, abilities, and qualities commensurate with specific position requirements Bachelor's degree in social work (or related field) or demonstrate equivalent knowledge/experience minimum of 4 years BENEFITS: *Benefits applicable only to benefit eligible employees 20+hours per week on a prorated basis MedicalDentalVisionBasic Life & AD&D Flexible Spending Account / Dependent Care Spending AccountEmployee Assistance ProgramRetirement Plan (non-matching)Sick TimeVacation TimeHoliday Pay Birthday Floating Holiday
We encourage you to apply if you think you would be a great fit but do not meet the preferred education/experience level. We welcome folks from all backgrounds and lived experiences and would love to learn more about how you may be a great fit for this