Start Date / Training Date: Projected start date and training date for this opportunity is Monday, 04/27/2020 Work Environment: This is a customer-centric call center focused on high quality outcomes versus activities. We value quality over quantity. Training Model: Training will be work-at-home (WAH) but is subject to change based on business need. This position requires specific accommodations and equipment to work from home (See Required Qualifications). Benefits and Perks of This Opportunity: Competitive compensation with base salary and bonus eligibility Extensive training - at least 10 weeks A chance to develop well-rounded and competitive skills Robust benefits package a s a full-time employee including health, dental, vision, tuition assistance, 401(k) and more. Effective first day - no waiting period Professional development opportunities including career advancement and mobility, virtual learning platforms, networking opportunities through our network resource groups, mentoring programs and more Required Qualifications High School Diploma or equivalent 2 years of customer service experience Excellent verbal and written communication skills Strong computer skills utilizing multiple computer applications simultaneously Ability to maintain a professional demeanor, practicing strict confidentiality for all sensitive information Strong initiative with the ability to adapt to change quickly and be empathetic Must be passionate about contributing to an organization focused on continuously improving consumer experiences Bilingual in English and Spanish ability to read, write and speak both languages without limitation or assistance The ability and willingness to work any 8-hour shift between the hours of 8 a.m. to 8 p.m AST. Monday through Friday (9 a.m. to 9 p.m. AST during Daylight Savings Time) with the flexibility to work weekends, holidays and/or mandatory overtime based on business needs The flexibility to train during any shift between 8am to 8pm AST Monday through Friday (hours dependent on business need) Must have the ability to provide a high speed DSL or cable modem for a home office (Satellite and Wireless Internet service is NOT allowed for this role). A minimum standard speed for optimal performance of 10x1 (10mbs download x 1mbs upload) is required A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information Preferred Qualifications Associates or Bachelor's Degree Experience and/or background with case management processes Call center experience Healthcare experience Additional Information This position will deploy to the following location after training: 383 Ave F D Roosevelt, San Juan, PR 00918-2143. Further details to be provided by Leadership. Please note that we are regulated by the Center for Medicare and Medicaid Services and maintain a high level of commitment to our members. For this reason, time off and scheduling are heavily based on business need so we can provide the best service to our membership. The training and onboarding for this position is critical for your development as an associate. Time off and scheduled obligations during the first 120 days will be evaluated as part of the selection process. Must serve a minimum of 2 years within this department before transferring to another department Customer Care Assessments / Virtual Job Experience: After submitting your application, if you are selected to move forward you will receive an email to complete the Virtual Job Experience (VJE). This is an online activity where you will learn more about Customer Care jobs at Humana, try out some of the most common job tasks, and tell us more about yourself. Most people complete the VJE in approximately 30 minutes. To complete it, you will need a smart phone, computer or tablet with internet access, and speakers/headphones. We do not make job offers to candidates that do not complete the VJE. The email will come from , please add to your contacts or safe senders list to avoid this going to your spam folder. Any Humana associate who speaks with a member in a language other than English must take a language proficiency assessment, provided by an outside vendor, to ensure competency. Applicants will be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government. Job Requirements:
