At Popular, we offer a wide variety of services and financial solutions to serve our communities in Puerto Rico, United States and Virgin Islands. As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.
Are you ready for a rewarding career?
Over 8,000 people in Puerto Rico, United States and Virgin Islands work at Popular.
Come and join our community
General Description
:We are looking for a proactive Business Analyst to join the Business Optimization unit in the call center. The candidate must possess analytical skills in addition to being objective and curious to understand and solve complex problems, be able to execute a variety of tasks with agility, and be able to collaborate effectively with various call center units to elevate the customer experience and improve operational efficiency.
Essential Duties and Responsibilities
stylemargin:bottom:11.0px:
:Develop, implement and monitor strategic initiatives ensuring their alignment with business requirements and objectives.
:Identify opportunities for reports, dashboards and processes improvements, proposing effective solutions after having evaluated their benefits.
:Monitor and analyze data, reports, and dashboards continuously to provide critical and relevant information to business units.
:Proactively collaborate with business units by offering ideas and support in the development and execution of their initiatives, fostering effective synergy aimed at improving overall results.
:Design, build, maintain, and monitor dashboards in Power BI or Excel that adapt to the requirements evaluated, managing to exceed customer expectations.
:Maintain existing dashboards and provide recurring reports ensuring data quality and meeting established deadlines.
Supervisory Responsibilities:
This Job has no supervisory responsibilities but in special circumstances may lead the work of others.
Education
:Bachelor's degree in Engineering, Computer Science, Business Administration with an emphasis in Data Analytics, Operations Management or Systems Information, Statistics or similar concentration from an accredited university.
Experience
:At least one to three years of experience in functions related to data analysis or data mining.
Certifications / Licenses (Nice to have)
Business Analyst Certification
PMP
Microsoft Certified Professional (MCP)
Other Qualifications
stylemargin:bottom:11.0px:
:
MS Office proficiency: Outlook, Word, Excel, PowerPoint.
:
Intermediate database management programs: MS Access, Cognos and/or SQL Server.
:
Proficiency in a coding language: DAX, SQL, VBA, M:Language, Python, etc.
:
Experience with tools such as Minitab, Power BI, Excel, Tableau, and/or any other data analysis and visualization platform.
:
Ability to use logic and reasoning to solve complex problems while evaluating strengths and weaknesses of the proposed solution alternatives andto develop and implement efficiency strategies, and improvements in business processes.
:
Capableto simultaneously handle multiple tasks and projects, set priorities, and meet set deadlines.
:
Systematic and meticulous with details to effectively process large amounts of data into meaningful information.
:
Ability to summarize extensive and/or complex analyses to stakeholders, both verbally and in writing.
:
Ability to develop and implement efficiency strategies, and improvements in business processes.
:
Self:initiated and able to work with little or no supervision.
:
Open:minded and focused on innovation.
:
Effective research and benchmarking capabilities.
:
Excellent communication skil
