Position Description If putting a smile on someone's face puts one on yours, you belong on our team. Here at Optum Puerto Rico Operations, we've brought together teams of incredibly compassionate and absolutely positive people to help serve our members or providers when they reach out to us with questions. Your helpful personality combined with our support, training and development will ensure your success. This is no small opportunity. This is a chance to leverage your compassion for others and build a rewarding career. Primary Responsibilities: Member outreach to schedule appointments for the House Calls Visit Provide phone support to address the needs of members or providers, taking care to thoroughly understand the type of assistance required Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems Research complex issues across multiple databases and work with support resources to resolve member or provider issues and/or partner with others to resolve escalated issues May assist customers in navigating UnitedHealth Group websites while encouraging and reassuring them to become self-sufficient in using our tools May contact care providers on behalf of the member to assist with appointment re-scheduling and/or cancellations This role is equally challenging and rewarding. It requires fluency in computer navigation and toggling while you confidently and compassionately engage in dialogue with the caller. Be assured that our training will provide you with knowledge of the various products, plans and levels of benefits available to members and you'll soon find yourself creating positive experiences and earning the gratitude of callers on an hourly basis. ENGLISH PROFICIENCY ASSESSMENT WILL BE REQUIRED AFTER APPLICATION This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work our normal business hours of 9:00am - 7:00pm AST. It may be necessary, given the business need, to work occasional overtime or weekends.We have 2 different locations in the metropolitan area. (This position can be located in any of those locations). You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High school diploma or GED 1 years of customer service experience analyzing and solving customer problems OR 1 years of experience in an office setting environment using the telephone and computer as the primary instruments to perform job duties 1 year of working experience with Microsoft Tools: Microsoft Word (creating memos, writing), Microsoft Outlook (setting calendar appointments, email) and Microsoft Excel (creating spreadsheets, filtering, navigating reports) Ability to work 40 hours / week during standard business operating hours Monday - Friday from 9am - 7pm AST. It may be necessary, given the business need, to work occasional overtime or weekends Bilingual Spanish/English proficiency Preferred Qualifications: Prior health care experience Previous Call Center Experience Medical terminology knowledge Previous Data Entry Experience Helping create positive customer experiences for our members can drive your sense of impact and purpose. Join us as we improve the lives of millions. Learn more about how you can start doing your life's best work.(sm) Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Job Keywords: customer service representative, customer service, CSR, UnitedHealth Group, call center, UnitedHealthcare, Optum, health care, office, phone support, training class, San Juan, PR, Puerto Rico PandoLogic. Keywords: Call Center Representative, Location: San Juan, PR - 00907
