Job Title: Client Care Specialist
FLSA:Non-Exempt
Reports to:Hiring Manager
About Team and Tech:
We are a Veteran-owned company that supports a cluster of companies working directly with Veterans to help them maximize their VA disability compensation. We assist by helping these Veterans with the critical documentation and medical records-gathering process. Our mission is to provide 5-star operational, administrative and technical support to OUR veterans through accurate, timely and caring services.
Travel Required:
No travel is anticipated; however, in the event of a disaster, the employee may temporarily be required to work from a different location.
Job Summary
Are you looking for a role where you can change people’s lives? Do you want to help Veterans obtain the benefits they have rightfully earned? Our company is experiencing rapid growth and we are seeking an experiencedClient Care Specialist.
You will be managing calls by answering inbound and making outbound calls. You will be handling last minute calls and transferring them to the corresponding departments. A dedicated Client Care Specialist will also have to proofread sensitive documents, answer clients’ questions before transferring the calls, and managing a high volume of emails.
QUALIFICATIONS
High school diploma
A high level of proficiency in the English language is required to perform job tasks successfully.
Strong oral and written communication skills
Computer Literate/ Tech Savvy in MS Office Suite programs (Outlook, Word, and Excel)
Basic Knowledge Excel Sheets
Typing skills. At least 50 wpm
Time management skills
Excellent phone communication skills
Customer Service Knowledge
Eager to help as a team.
MUST be fully bilingual. (Business communication is in English)
WE ARE EEOC COMPLIANT!!!
Job Type: Full-time
Experience:
customer service: 1 year (Preferred)
Application Question:
Interviews may vary between the last week of April, first week of May. Please describe available start date.
Benefits:
Health insurance
Dental insurance
Paid time off
Communication method(s) used:
Email
Phone
Chat
This Job Is Ideal for Someone Who Is:
People-oriented -- enjoys interacting with people and working on group projects
Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
Detail-oriented -- would rather focus on the details of work than the bigger picture
This Job Is:
A job for which military experienced candidates are encouraged to apply
A “Fair Chance” job (you or the employer follow Fair Chance hiring practices when performing background checks - learn more at https://start.indeed.com/fair-chance)
A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
A good job for someone just entering the workforce or returning to the workforce with limited experience and education
A job for which all ages, including older job seekers, are encouraged to apply
Open to applicants who do not have a college diploma
A job for which people with disabilities are encouraged to apply
Schedule:
Monday to Friday
Work Remotely:
Temporarily due to COVID-19
