Receives work requests by a variety of methods and dispatches work to the proper housekeeping and trades people so that work can be scheduled promptly and efficiently to ensure complete guest satisfaction and a well-maintained hotel. Further responsibilities include following up to ensure proper completion.
Answer the telephone following the Telephone Etiquette Standards.
Listen and respond inquiries made by Team Members, Guests or any individual calling or walking into the Housekeeping Office using clear speaking voice to meet their needs.
Provides administrative assistance such as filling paperwork, make copies, keep daily records of Early Out and Missing Punches
Register all Guests and Team Members request in Synergy and do the follow up.
Register in Synergy and inform any maintenance request to Engineering Department and do the follow up.
Print Synergy report at the end of the shift.
Registry any Lost and Found item In the Lost and Found Log book, storage the lost and found item in the closet.
Maintain the office clean and organize including the Office Closets daily.
Inform the Managers any Pending, VIP, E check in or Site Inspection Rooms and do the follow up.
Inform the Due Outs and Discrepancy rooms to the Housekeeping Managers and do the follow up.
Prepare the Turndowns, Hilton Honors, Traces list every day.
Print VIP, Traces, Arrivals, Check-In and Turndowns reports.
Assist the Housekeeping Managers to prepare the Distribution List.
Make a Key Inventory at the beginning, middle and at the end of the shift.
Notify Security Department of any missing key during the shift
Verify the TM work sheet in order to complete the Housekeeping Incentives.
Send the Housekeeping Incentives Report to Payroll every Thursday.
Register in the Log Book the name, date and hour of the call of any TM that call absent or late and notify the Manager immediately she or he receive the call.
Everyday assign the rooms for carpet, furniture or window cleaning and register in the proper binder.
Follow up any room assign for the Airline Crew members.
Record Team Members daily production.
Distribute Cleaning Supplies to the TM and maintain a record of it.
Any other task assigned by the Housekeeping Director or Housekeeping Manager and Assistant Managers.
Requirements:
High school graduate or equivalent
