Company Overview
Grainger is a global leading broad line supplier of facilities maintenance products serving businesses and institutions. Our 18,000 employees are driven to serve customers and the community in exceptional ways focusing on delivering the highest level of service. The Grainger team works closely with customers to better understand their challenges and provide cost-saving solutions. Grainger's employees serve customers more than 115,000 times every day through multiple channels. As part of a high-performing team, you’ll be able to develop your talents, and make a difference. Grainger is a Fortune 500 company and a perennial member of Fortune magazine's Most Admired Companies list.
Position Description
To support collection efforts of the company’s receivables with an emphasis on larger corporate/commercial and/or government customers. Provide effective collection management of approx. 900-800 active accounts within Credit and Collections as applicable. Manage the formulation and implementation of sound credit and
collections policies in order to advance Company sales performance. Contribute to
Company’s days sales outstanding (DSO) and write off goals.
Principal Duties & Responsibilities:
Performs all collection activities for assigned customer accounts in accordance with the company’s collection policy and practices in a manner that will result in maximum sales, sound receivables and prompt payment.
Conduct thorough credit investigation, utilizing means such as D&B, Bank & Trade references, various other credit reports/websites and phone or on-site interviews with business owners, officers and managers to determine customer credit limits to a level of $15K. Communicate credit risks/opportunities to internal partners and management.
Responsible to review and post promises on accounts when checks are received and the Branch. Once completed the task mail to AR department
Recommends accounts for 3rd party collection through outside agencies or legal placement.
Recommend accounts for write off within approved company guidelines..
Use of professional collection skills and techniques to identify customer reasons for delinquent payments.
Communicate with Credit, Sales and Operations regarding specific situations and/or general collection issues.
Work closely with A/R specialists and customer to resolve situations which cause un-reconciled checks.
Position Requirements:
College degree & 2-3 years of equivalent knowledge and experience is highly desired.
Must have the ability to identify and solve problems, understanding priorities and focus on activities that drive results while meeting assigned deadlines.
Effective verbal and written communication skills, plus solid command of English grammar.
Must possess self-motivation, enthusiasm, and positive attitude and perform as a team player.
Computer literate and proficient in Microsoft Excel and Word. SAP experience a plus.
Efficient, Internet emails, messages left on voicemail boxes (Internal and external)
Demonstrated leadership, effective interpersonal, negotiation, presentation and communication skills. Demonstrated ability to work in complex situations with professionalism and decorum.
Proficiency in the use of business math, and understanding and use of basic analytical skills.
Understanding of commercial collection laws and practices.
Bi-lingual language skills.
