Responsibilities:
Pay Transparency Statement:
The compensation philosophy reflects the Company's reasonable expectation at the time of posting. We consider a number of factors when making individual compensation decisions including, but not limited to, skill sets, experience and training, and other business needs. This role may also be eligible to participate in a discretionary incentive program, subject to the rule governing the program.
Position Summary:
A Customer Service Representative will professionally respond and interface directly with inbound and outbound customer calls, not limited to fulfilling orders and/or special requests and credit claims.
Position Responsibilities may include, but not limited to:
Interacts with multiple customers, the call center ensures that customer's needs are met timely and accurately, and all policies/procedures specific for each location are followed accordingly.
Serves as a customer service liaison, communicating directly with multiple customers to provide information for daily business functions and be responsible for all clerical and administrative tasks required by the business unit and assisting various departments.
Other projects or duties as assigned.
Collect and prepare information for various operational reports, including special routes reports, CRM reports and Audit reports (TEAMS).
Interact with internal and external customers. (Between departments)
Required Skills and Experience:
High school diploma or GED
6 months experience with data entry and/or working in a demanding customer service call center environment
Must be bi-lingual English/Spanish
Microsoft Office and good computer expertise.
Excellent written and verbal communication skills are needed
This position must be able to work any day of the week, including
weekends, holidays or any shift.
Must be detail oriented, highly accurate, conscientious, self-starter able to work independently managing time appropriately along with strong organizational skills.
This position must pass a post-offer background and drug test.
Physical Demands and Work Environment
:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Due to the nature of our business in regard to such things as delivery schedules, order inputs, selection, and Department of Transportation Hours of Service, overtime, attendance and punctuality are essential job functions. Should an individual in this classification not be able to adhere to this requirement due to a disability, they should contact their Human Resources department to see what, if any, reasonable accommodation may be made.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation and gender identity, national origin, disability, pregnancy, genetic information or protected veteran status, social origin, or condition, political or religious ideas, marital status, or for being a victim or perceived victim of domestic violence, sexual aggression or stalking. Drug Free Workplace.
