Position Information Under direction, serves as the primary resource person for users of specialized automated systems and is responsible for maintenance and administration of an automated database; authorizes system access to individual users; investigates and reports basic computer problems to the computer system maintenance organization; requests improvements and modifications to systems; provides training and instructions to departmental personnel using the system and performs other related work as is required.
This series specification describes the Departmental Information System Coordinator classification. This position is responsible for providing departmental coordination in automated systems and typically works under the supervision of a departmental manager or a Supervising Information System Coordinator to provide in-house expertise on the applications used on specialized automated systems in operating departments.
The position in this series performs professional assignments necessary to administer and maintain an operating department's utilization of a specialized automated system and use of computer applications. This position may be required to apply extensive knowledge of departmental structure and operations and specialized automated systems unique to the department or may be expected to develop an in-depth understanding of the functions, regulations, services and role of the department to which assigned.
Position is allocated within this series based on nature, scope and complexity of duties and responsibilities, and level of independence and accountability. Position may have responsibility for one or for multiple systems areas, depending on assignment.
Examples of Duties
- Acts as a resource person for users of a automated system(s) applications; Answers questions and resolves problems related to use and operation of the application; Coordinates a central help desk to resolve problems
- Coordinates with computer support personnel in identifying and resolving problems with the system, including programs, workstations and other related hardware and software.
- Confers with operating department personnel regarding changes in manual and computer system design; Collaborates with others to improve the effectiveness of the system and to make recommendations for systems and procedures improvements; Stays abreast of the new automated systems procedures, and prepares on-line bulletins to inform users of changes or additions.
- Documents and tracks system problems and writes reports on issues; Writes or assists in writing and revising procedures, instructional materials or staff development tools for systems-related training.
- Develops other system training material for users, or recommends other training resources as needed.
- May attend meetings and represent the department with other departments and/or other agencies for information sharing, system improvements and implementation of changes; May. plan or assist in planning the implementation of conversion from manual systems to automated information systems
- Assures system security; Monitors personnel registration and security including authorizing user access to system functionality; Performs consistent backup and recovery operations; Monitor batch results and correct batch problems
- Serves as a lead worker over subordinate staff; schedules, assigns and reviews the work of subordinate staff
Working knowledge of:
- Capability and limitations of various computer operating systems including DOS, Windows and networks
- Computer applications used in data management
- Terminology related to computer hardware, software, network and peripheral equipment
- Analytical processes
- Some positions may require a working knowledge of the functions, regulations, services, programs and operations of the specific department
Some knowledge of:
- Training methods and techniques of automation systems applications
- Methods of error research and troubleshooting
- Some positions may require some knowledge of specialized automated systems and general application unique to the operating department from a user perspective.
Ability to:
- Evaluate and interpret automated information systems functions from a user perspective
- Identify, evaluate, and research application systems problems and coordinate corrective actions, as required, with computer support personnel.
- Gather information and analyze data to establish and maintain system user protocol.
- Make recommendations for system and operational enhancements.
- Read and comprehend written materials on a wide variety of application system subjects.
- Maintain confidentiality of information in accordance with legal standards and/or County regulations
- Organize, prioritize, schedule and coordinate work flow to meet project deadlines.
- Communicate effectively with all levels of staff in the organization both orally and in writing.
- Provide excellent and courteous customer service and establish and maintain effective working relationships.
PHYSICAL AND SENSORY REQUIREMENTS
The physical and sensory abilities required for this classification include:
- Ability to lift and carry items up to 20 pounds.
- Ability to stoop, reach and bend to access files.
Minimum Qualifications
The knowledge, skills and abilities listed above may be acquired through various types of experience, education or training, typically:
One year of experience performing both technical support and training in the use of a wide variety of computer hardware and software for automated office systems which included modifying or interfacing office automation software or application environments.While the above requirements outline the minimum qualifications, applicants may be further evaluated for qualifications beyond those listed. Those applicants that are determined to be most highly qualified will be invited to participate in the next step of the selection process.
Supplemental Information
- Employees in this position may be required to work overtime on weekdays and weekends based on department need.
- Employees who drive on County business to carry out job related duties must possess a valid CA Driver License for the class vehicle driven.
- The Department of Social Services will conduct a thorough background and reference check process which includes a Department of Justice fingerprint check.
- Monterey County, like all employers, is required to verify an employee's right to work in the United States. Accordingly, on the first day of employment, employees must have and show those documents that verify your legal right to work in the United States. Examples of accepted documentation are a U.S. Passport, or Alien Registration Card; or driver's license and Social Security Card; or driver's license and U.S. Birth Certificate.
- Additionally, our agency requires a valid social security card in order to process employee paychecks. Accordingly, on the first day of employment, employees must have and show this document.
- Government agencies accessing US government information, which include federal tax information must ensure that background investigation requirements for all agency employees and contractors that have access to federal tax information are consistent to the IRS background investigation requirements for access to federal tax information. A background check may be required if the position requires access to these types of records.Background requirements consist of three components which include, fingerprinting, citizenship verification and local law enforcement checks. Applicable agencies must conduct investigation during time of hire and ensure a reinvestigation is conducted 10 years from the date of the previous background investigation for each employee that has access to federal tax information.
For additional information on benefits, visit
https://www.co.monterey.ca.us/government/departments-a-h/human-resources/human-resources/benefits/benefit-summary-sheet
VETERANS PREFERENCE
If you would like to request Veteran's preference points as part of the application packet, please attach a copy of your DD-214 form to your application.
EXAMINATION INFORMATIONIf supplemental questions are included as a part of this job bulletin, applicants may be rated based upon their responses to the supplemental questions. If rated, only those that are determined to be highly qualified will be invited to participate in the next step of the selection process.
SPECIAL TESTING ARRANGEMENTSSpecial testing arrangements may be made to accommodate applicants for disability, military, or religious reasons. If you require such arrangements, please contact CalHR at ********** or 916-323-2785 upon notification that your application has been approved. Documentation from medical, military, school, or church officials outlining the accommodation request must be received by our office a minimum of five business days prior to a scheduled examination.
ABOUT MONTEREY COUNTYLocated on California's picturesque Pacific Coast, the County of Monterey is blessed with mild weather year-round and is home to miles of beautiful beaches, spectacular mountain ranges, groves of redwoods, low-rolling foothills, and a bountiful valley. With a population exceeding 400,000, the County is proud of its vibrant citizenry, great traditions, educational opportunities, and multicultural lifestyles. Boasting such world-renowned attractions as the spectacular Big Sur Coast, 17-Mile Drive, Monterey Bay Aquarium, Cannery Row, the Steinbeck Center, the Monterey Jazz and Blues Festivals and Pebble Beach - possibly the world's most famous golf course, it's easy to see why an estimated 4.3 million visitors a year make Monterey County their dest
