Primary Responsibilities:
The Enrollment & Billing Associate is responsible for assisting members with issues related to enrollment and premium payments. This position acts as a liaison between member services and the enrollment plus finance departments. This position is responsible for reconciling enrollment and billing related discrepancies related to members.
•Complete the full cycle of Identification, Validation, Enrollment and Billing procedures related to members
•Work on the customer's applications, eligibility and fallouts arising out of discrepancies in the systems
•Ensure the accuracy and completeness of applications taken
•Billing activity includes monthly generation of member premium bills and payments received to fulfill those bills
•Correct all Billing discrepancies in a way that member no longer owes money
•Changes in Payment types as requested by Member
•Complete Account reconciliation of members post terminating the member from Services
•Works flexibly and cooperatively under supervision with all team members
•Completes all responsibilities according to established protocols, policies and standard practices plus adhere to regulatory compliance programs such as HIPPA Required
Qualifications:
High school diploma/ GED or higher
1+ years of experience in a production environment (metrics)
Proficient in MS Office with strong computer skills (e.g. multiple systems experience, keyboarding skills, Microsoft word, Power Point)
Proficient in verbal and written English skills
Ability to work 40 hours / week during standard business operating hours Monday - Friday from 8am - 7pm AST (It may be necessary, given the business need, to work occasional overtime on weekends and holidays)
Preferred Qualifications:
Experience in medical billing /claims or enrollment
Healthcare experience
Ability to work 40 hours / week during standard business operating hours Monday - Friday from 8am - 7pm AST (It may be necessary, given the business need, to work occasional overtime on weekends and holidays)
TPIS is an Equal Opportunity Employer (EEO Employer / Affirmative Action for Females / Disabled / Veterans). We comply with all Federal, State and Local laws regarding nondiscrimination.
Job Type: Full-time
Pay: From $13.50 per hour
Expected hours: 40 per week
Schedule:
8 hour shift
Monday to Friday
Rotating weekends
Work Location: On the road
