Facility Operations Manager About JLL – We're JLL. We're a professional services and investment management firm specializing in real estate. As a Fortune 500 company, we help real estate owners, occupiers and investors achieve their business ambitions. We have nearly 300 corporate offices across 80 countries, with a team of more than 86,000 individuals. If you're looking to step up your career, JLL is the perfect professional home. With us, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You'll also make long-lasting professional connections and be inspired by the best. We're focused on opportunity and want to help you make the most of yours. Achieve your ambitions—join us at JLL Job Summary: The Facilities Operations Manager is responsible for management of the Utilities and Maintenance teams in an industrial manufacturing facility. We would prefer someone with a background in GMP facilities but that will also consider someone who has not worked in GMP. In this role you will leverage your utilities maintenance and engineering background to manage the facility and to identify opportunities to improve processes at the site. You will be part of a strong JLL team supporting a pharmaceutical facility in Puerto Rico, and you will interact directly with our client, which means you must be solution-oriented and proactive and have strong customer service skills. Responsibilities: Client Relationships Proactively develop and manage client relationships ensuring that expected service levels are achieved. Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators. Deliver an exceptional quality of service to the client, as reflected by client feedback. Service Delivery Manage the site in accordance with all agreed policies, procedures and contract scope. Identify opportunities for improved operation to drive efficiencies (process and cost) and make recommendations to the Senior Facility Manager for consideration. Assist with site responsibilities for mechanical, electrical, plumbing, carpentry, critical systems, HVAC, generator and others defined within the portfolio of respective sites. Support the implementation of innovative programs and processes that reduce short and long term operating costs and increase productivity. Ensure compliance with all Health and Safety, Environment and Risk Management policies and procedures that relate to the site/s. Develop and manage annual operating and capital expense. Ensure all site management and operations practices are in compliance with company and client standards Perform monthly reporting, forecasting and asset management on all sites Develop multiyear capital improvement projects plans and manage the process to complete the capital projects Monitor performance per scopes of work and contractual agreements Assist in managing Vendors, ensuring services are delivered in accordance with the contract and to agreed standards. Document and escalate instances of poor performance. Maintain and update Standard Operating Procedures (SOPs) and emergency response documentation for the site as required. Update and maintain accurate records and official documentation for the site/s. Deliver portfolio management reports as required under the Agreement with the Client and as requested Any other activities to support site operations, including, but not limited to: moves/reconfigurations, events, safety or sustainability practices Strong knowledge in Operational Excellence Finance Management / Cost Control / Profitability Achieve or exceed financial targets and ensure effective, efficient and economic operation of assigned responsibilities. Ensure that operational expenditure for the site/s is managed within agreed budgets and identify efficiencies where possible. Assist with the annual budgeting and quarterly forecasting processes for the site/s. Prepare current financial year budget spend reports (actual vs. budget, variance etc.). Manage payments to vendors where applicable, using available systems, complying with all relevant policies and procedures. Ensure compliance within delegated financial and contractual authorities. Leadership/Staff Management Actively support an environment of teamwork, co-operation, performance excellence and personal success. Proactively manage the site operations team Participate in the individual performance management program, and personal development planning process. Act as an ambassador for JLL by behaving consistently with cultural and ethical requirements and participating in company activities. Qualifications: 3-7 years' experience of supervisory experience facilities management or related field. Bachelor's degree in Engineer, or related field desirable. Experience required using CMMS systems and reporting Excellent communication skills. Strong analytical, organization and presentation skills. Financial management / budget management experience Leverage Technology to maintain and enhance maintenance while driving cost savings. Pharma / NVS / JLL process & system experience preferable. What you can expect from us – We're an entrepreneurial, inclusive culture. We succeed together—across the desk and around the globe. We believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success. Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, well-being, benefits and pay. We'll offer you a competitive salary and benefits package. With us, you'll develop your strengths and enjoy a career full of varied experiences. We can't wait to see where your ambitions take you at JLL. Apply today LI JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here. Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at Accommodation.Requesam.jll.com. This email is only to request an accommodation. 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