Delivers learning curriculums and programs that include new hire and skill enhancement training to Field Operations Employees. This training includes, but is not limited to, training across all three product lines, data, and operational training, new product or service launch information, installation, troubleshooting, soft skills and functional training. Consults with business clients and assumes a leadership role within the training team when those in authority are unavailable; Uses technical expertise and advance training skills to deliver more complex subject matter across all product lines as opportunities are available. Trains from introductory to higher levels. Actively and consistently support all efforts to simplify and enhance the customer experience
Facilitates learning through a variety of delivery methods to develop participants' skill sets. This includes, Classroom Instruction, Team Meeting Trainings, Web-based training, Train the Trainer sessions, On-line Learning, Hands-on Labs and Peer to Peer Coaching.
Supervises employees during training. This includes, role modeling the core competences, skills and behaviors of a company leader, tracking attendance, addressing inappropriate behavior and documenting performance, both strengths and development needs.
Provides training on safety topics, including certification/qualification of employee skills and safety practices
Performs all administrative duties associated with conducting training. This includes, conducting all pre-training prep work, administering learning schedules and calendars, maintaining participant records (e.g., test scores, evaluations and attendance), performing all required data entry using the Learning Management System.
Exhibits a commitment to Continuous Learning. This includes, pursuing development activities and opportunities to obtain additional expertise and strengthen core skills, building and improving job-related knowledge and leadership skills; seeking feedback from others and maintaining focus to continue the learning cycle.
Evaluates learning, up to and including behavior change/performance improvement on the job; provides feedback to learners and their managers; Follows up with leadership team to ensure the learning translates to performance.
Acts as a Subject Matter Expert (SME) to assist the Field Operations Learning Services team with revisions to existing courseware. This will ensure that market business strategies, desired competencies, changes in job realities and professional development needs of client group are reflected in the training content.
Participates in task forces, committees and/or team meetings. Manages projects to drive and execute project plans of key business initiatives. Ability to execute the plan & help manage the tasks, deadlines and ongoing communication of the project.
Assists with essential administrative duties and functions.
Performs other duties as requested by supervisor.
Education Bachelors Degree or equivalent combination of training and/or work experience Related Work Experience Four (4) years Training delivery work experience at professional level or equivalent Two (2) years of experience as Field Technical and Safety Trainer or equivalent Three (3) years of experience in FT VI, MT III, CC III, or FibT II preferred Certifications and Licenses Successful completion of: All NCTI/SCTE coursework associated with FT V-VI, MT I-III, CC I-III, & FibT I-II All applicable Field Assessments (proctored) WORKING CONDITIONS Lifting and transporting training equipment and setting up classrooms On feet up to eight (8) hours/day in training Meets same physical requirements as target audience Exposure to moderate noise levels Must be able to travel out of town as required. Able to work shift 12:00 AM - 8:30 AM HTR366 2024-38552 2024
Here, employees dont just have jobs, they build careers. Thats why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicants criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
The base pay for this position generally is between $60,400.00 and $116,200.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, youre joining a strong community of more than 100,000 individuals working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more. Who You Are Matters Here Were committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture. Required Preferred Job IndustriesCustomer Service
