Description
Job Title: Front Desk - Cantonese
Department: - WLQ - Ops
About the Role:
We are currently seeking highly motivated, patient-oriented, Cantonese-speaking Front Desk staff with previous medical reception experience. This role will report to the Site Administrator and is integral to clinic operations.
What You'll Do:
Greet people entering the office, answering questions, providing directions and instructions on the check-in procedure. Manage a multiple-line phone system by addressing caller concerns, routing callers to the appropriate extensions, and leaving messages for the healthcare providers. Provide basic and accurate information in-person and via telephone/email. Maintain the reception area, keeping it clean and free of clutter. Handle filing and data entry as requested. Maintain office security by following safety procedures and controlling access via the reception desk Must have knowledge of Insurance plans and be able to obtain Authorizations and Referrals. Must be detail oriented and possess strong organizational skills in a fast-pace HIPPA compliant environment Good verbal and written communication skills. Be able to prioritize workload while remaining flexible. May be required to work overtime to meet tight deadlines Highly motivated and able to work with multiple teams simultaneously. Take telephone messages and provide feedback and answers to patient/physician/pharmacy calls. Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing. Other duties as required. Qualifications: 1 year minumum of work experience at the Front Desk of an outpatient primary care or specialty clinic Fluent in Cantonese Who We Are:
Astrana Health (NASDAQ: ASTH) is a physician-centric, technology-powered healthcare management company. We are building and operating a novel, integrated, value-based healthcare delivery platform to empower our physicians to provide the highest quality of end-to-end care for their patients in a cost-effective manner. Our mission is to combine our clinical experience, best-in-class delivery network, and technological expertise in order to improve patient outcomes, increase access to healthcare, and make the US healthcare system more efficient.
Our platform currently empowers over 10,000 physicians to provide care for over 1.2 million patients nationwide. Our rapid growth and unique position at the intersection of all major healthcare stakeholders (payer, provider, and patient) gives us an unparalleled opportunity to combine clinical and technological expertise in order to improve patient outcomes, increase access to quality healthcare, and reduce the waste in the US healthcare system.
Our Values: Put Patients First Empowering Entrepreneurial Provider and Care Teams Operate with Integrity & Excellence Be Innovative Work As One Team Environmental Job Requirements and Working Conditions: Our organization follows a in-person work structure where the expectation is to work in office on a weekly basis. The office is located at 1518 Noriega St San Francisco CA 94122 The target pay range for this role $20- $25.00 per hour. This salary range represents our national target range for this role.
Astrana Health is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided on the basis of qualifications, merit, and business need. If you require assistance in applying for open positions due to a disability, please email us at [email protected] to request an accommodation.
Additional Information:
The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
