** Front Desk Manager**
**Job Category****:** Front Office **Requisition Number****:** FRONT001944 Showing 1 location **Job Details**
**Description**
Located at the iconic convergence of San Franciscos Union Square, SoMa and Financial Districts, Hotel Zetta is perfectly situated to experience the best of San Franciscos fashion, arts, technology and music. Originally built in 1913 and reopened on its 100th anniversary, this 116-room property effortlessly combines state-of-the art amenities with intuitive service. With 2,760 square feet of meeting and event space, and Playroom, Hotel Zetta is the go-to hotspot for San Franciscos leading-edge cultural and business communities.
We are currently seeking a Front Desk Manager to join our team!
**Scope of this Position:**
* Hire, train, schedule, supervise, and coach and counsel Front Desk team members.
* Constantly maintain effective training programs, ensuring personnel are highly productive.
* Ensure that all guests receive a courteous and efficient check-in and checkout experience and guest service standards are followed at all times.
* Ensure that all operations of Front Office equipment are understood including software and computer systems. Ensures that a working knowledge of the OPERA system is maintained and utilized.
* Ensure effective two-way communication is maintained with all Front Office team members, as well as with all other departments in the hotel.
**Qualified Candidates will possess the following:**
* Minimum three years experience in hotel front office and/or housekeeping supervision, or any similar combination of education and experience.
* Ability to read, write, and verbally communicate effectively and professionally with other business departments, guests, and vendors. Ability to communicate effectively and professionally with other business departments, guests, and vendors. Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism.
* Basic computers skills, including spreadsheets, word processing, and email. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
Viceroy Hotels & Resorts inspires travelers with one-of-a-kind authentic lifestyle experiences that bring together provocative design and intuitive service in sought-after locations. A leader in modern luxury, Viceroys vibe-led hospitality is guided by the brand promise Remember to Live, an affirmation to create lifelong memories for each and every guest. As an industry leader in creativity and innovation, our hotels draw upon the diverse backgrounds and talent of our extraordinary team for optimal success. If you are interested in working for a company with endless opportunities for advancement and growth, please apply online:
Employer will consider all qualified applicants in a manner that adheres to the regulations and requirements of the Fair Chance Ordinance.
EOE
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