It Support Specialist

IT Support Specialist page is loaded **IT Support Specialist**
**IT Support Specialist**
locationsUSA - Babylon, NYUSA-NY-Work from Home time typeFull time posted onPosted Yesterday job requisition idR0021934 **Job Description Summary**
Requires in-depth conceptual and practical technical knowledge of customer service with a focus on technology practices and systems. Works independently with minimal guidance. Understands key business drivers and builds knowledge of the company, processes, and customers. Contributes to technology related activities of post-sale technical support services to customers, including installation, troubleshooting, problem resolution and maintenance of products and services. Performs a range of technical assignments and solves moderately complex problems under guidance of established policies and procedures. Contributes to delivery of team goals through personal efforts or through influence over team members.
**Key Responsibilities**
Provide a high level of technical support and assistance for Wolters Kluwer customers and consultants using in-depth knowledge of technical customer service
Solve complex technical problems; exercise judgment based on the analysis of multiple sources of information
Analyze technical questions or reproduce technical problems and provide or develop appropriate solutions related to supported applications/functionality, may lead projects or may have accountability for ongoing activities
Liaise with internal escalation, development, and functional teams for issue resolution, explain difficult or sensitive information, work to build consensus
**Key Requirements**
Education: Bachelors Degree in Computer Science or equivalent or relevant experience.
* 5+ years experience in a B2B technical customer service or implementation role
* In-depth knowledge of, or experience with cloud computing platforms such as Azure, Google Cloud, and AWS
* Experience supporting JAVA based applications and services
* In-depth hands-on experience utilizing Application Performance Monitoring tools such as Dynatrace, AppDynamics , New Relic or equivalent.
* Experience in analyzing performance metrics as produced by LoadRunner, Apache JMeter
* In-depth knowledge of enterprise level d atabase technologies such as Microsoft SQL Server , Oracle
* Assist Support Leads in developing effective and efficient troubleshooting and fault isolation methodologies
* Work with Product Development and Dev Ops Teams and introduce requirements which will result in enhanced support capabilities and efficient fault isolation and recovery.
* Participate in reviews and provide feedback on Requirements, Design Documents and Specifications for products and Services from a technical production support perspective.
* Participate in Process improvement efforts within the DXG Support community. Lead teams in trouble shooting and diagnosis of high impact issues i.e. revenue impacting
The above statements are intended to describe the general nature and level of work performed by employees assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and qualifications as these may vary depending on location and line of business. The specific requirements may differ due to local or regional differences.
#LI-Remote
location46 Locations time typeFull time posted onPosted 8 Days Ago **The Power of Purpose**
Wolters Kluwer reported 2020 annual revenues of 4.6 billion, employs over 19,000 people worldwide and maintains operations in over 40 countries. The company is headquartered in Alphen aan den Rijn, the Netherlands. Wolters Kluwer shares are listed on Euronext Amsterdam (WKL) and are included in the AEX and Euronext 100 indices.
For more information about our solutions and organization, visit , follow us on , , and .
**U.S. COVID-19 Vaccination Requirements**
In order to help ensure a healthy and safe workplace for our employees, contingent workers and visitors, Wolters Kluwer currently requires all US employees to be fully vaccinated against COVID-19. Candidates will be required to provide sufficient proof of full vaccination in order to be eligible for employment. Wolters Kluwer will consider all requests for reasonable accommodation for this requirement based on disability and/or sincerely held religious belief and will decide on an individualized basis whether an accommodation can be granted.