The Oracle Business Analyst II is responsible for the maintenance and support of the Oracle eBusiness Suite and ancillary applications while working directly with peers, application developers, database administrators, and business stakeholders to meet the operational needs of the organization. In addition, this role acts as a liaison between the organization, application vendors, and their technology staff to ensure the environment meets application, organization, and regulatory requirements. Business areas may include F inance, Payroll, Human Resources, and Supply Chain.
Essential Duties :
• Assist application users and resolve support requests within established service levels, leveraging vendor support tools and portals as appropriate.
• Troubleshoot application issues, with minimal assistance, to resolution including root cause analysis and recommendations for permanent resolution.
• Lead all phases of low to medium complexity initiatives.
• Participate in high complexity initiatives as assigned.
• Partner with IT leaders, business stakeholders, and vendors to implement solutions that meet organization, application, and regulatory requirements.
• Perform needs assessment, software design, implementation, support, and reporting duties.
• Lead design of business processes and IT solutions in collaboration with business partners with a focus on improving efficiencies, solving complex workflow issues and incorporating quality initiatives when appropriate.
• Perform thorough testing of solutions to ensure design objectives are met.
• Lead components of development of end-user training materials and participate in training efforts.
• Create and maintain appropriate system documentation including functional specifications, test scripts, and process documents.
• Assist other team members in upholding documentation standards.
• Own specific functionality and processes, responsible for configuration, testing, and communication regarding this functionality/process.
• Independently manage components of application patching and upgrades, testing, troubleshooting, and support efforts.
• Escalate issues as appropriate to internal resources.
• Provide input to policies and procedures in collaboration with business units, other analyst team members, and IT Applications Manager.
• Collaborate with other application analysts and other IT teams to ensure system integration integrity.
• Conduct effective meetings and appropriately communicate with business partners, peers, and IT leadership.
• Participate in change management activities to support successful system deployments and enhancements.
• Utilize appropriate change control procedures and standards.
• Perform on-call rotation duties in a 24x7 environment and other duties as required.
Qualifications: Experience & Knowledge: High School diploma or GED required. Bachelor's degree in IT, Business or related field, or equivalent experience required. Minimum 3 years of experience as an application analyst required.
Special Skills & Equipment Knowledge:
• Functional experience supporting Oracle eBusiness Suite R12 application in an enterprise environment required. Modules include but not limited to: Payables, Receivables, General Ledger, Fixed Assets, Internet Expenses, Grants, Purchasing, Order Management, Inventory, iProcurement, Sourcing, Procurement Contracts, Human Resources, Payroll, Compensation Workbench, Manager Self Service, and Employee Self Service
• Experience supporting Kofax for Accounts Payable, Stratajazz, Cornerstone, Taleo preferred.
• Experience supporting the following technologies preferred: SplashBI, Web ADI, Workflow, AME.
• Experience with Oracle utilities and development tools preferred: Oracle TOAD, SQL/PL-SQL.
• Technical understanding of Oracle eBusiness Suite preferred.
• Experience performing controlled code migrations through development environments to production environments required.
• Experience working with Oracle Support to analyze and resolve technical issues required.
• Practical application of project management methodology required.
• Strong problem solving skills with ability to research and analyze information required.
• Knowledge of MS Office required.
• Ability to function independently and as a team player in a fast-paced environment required.
Strong written and verbal communication skills with ability to organize and communicate thoughts in a user-friendly manner required.
Physical Demands Standing Occasionally Walking Occasionally Sitting Constantly Lifting Rarely 20 lbs Carrying Rarely 20 lbs Pushing Rarely 20 lbs Pulling Rarely 20 lbs Climbing Rarely 20 lbs Balancing Rarely Stooping Rarely Kneeling Rarely Crouching Rarely Crawling Rarely Reaching Rarely Handling Occasionally Grasping Occasionally Feeling Rarely Talking Constantly Hearing Constantly Repetitive Motions Frequently Eye/Hand/Foot Coordination Frequently Travel Requirements 10%
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