Clayton Homes, a Berkshire Hathaway company and the nation's leading housing provider, is a vertically integrated housing company that builds, sells, and insures affordable housing. Our commitment to creating a World Class Customer Experience is unparalleled in the housing industry and we believe it begins with a World Class Team Member Experience. From entry-level to more experienced positions, we're actively recruiting individuals who are passionate, positive, and eager to learn. We then equip you for success, whether you're in the office, in the field, or on the floor. As a member of our team you'll enjoy excellent benefits, opportunities for growth, and an encouraging culture that supports work / life balance.
The Parts Coordinator will be responsible for facilitating and pulling required service parts. A successful team member will be reliable, responsible, and detail oriented, as well as understand customer service and act in a cooperative and positive manner. Parts Coordinator is also expected to develop an understanding of common names for the same part and communicate exactly what is being requested.
Duties / Responsibilities:
•Maintaining inventory controls in office and warehouse environments.
•Taking and logging parts orders for dealers and homeowners.
•Reviewing parts orders with purchasing to ensure materials are available to pull.
•Reviewing orders to ensure that the quantities are correct in the systems and that the correct parts were pulled.
•Packaging and shipping parts to customers within requisite time frame
•Documenting and processing orders
•Coordinating with dealer, homeowner, and transportation service to ensure accurate and timely delivery.
•Filing paperwork on a regular, if not daily basis
•Communicate positively and frequently with customers to set delivery expectations.
•Following up internally and externally until claim is resolved.
•Creating individual process to improve our customers' experience, as needed, and reevaluating individual processes from improved customer experience.
Qualifications:
•High School Diploma, Associate Degree or higher, preferred.
•Able to organize, prioritize, and deliver projects within deadlines.
•Able to communicate positively and clearly with peers, managers, and customers
•Proficient in MS Office software, including Excel
•Knowledge of AS400 preferred
•Thorough knowledge of job-related policies
Physical Demands:
•Must be able to lift and carry up to 50 lbs. and occasionally use ladders / steps to enter and exit homes.
•Must be able to consistently operate a computer and other office productivity machinery such as telephone, calculator, copy machine, computer printer, etc.
•Must be able to communicate with others via phone, email, and in person. Must be able to exchange accurate information with others.
•Works in an environment that includes exposure to extreme temperatures.
•Work primarily involves sitting / standing, may involve a moderate amount of bending / stretching.
Why Clayton?
A Berkshire Hathaway Company - an integrity-based organization offering unlimited career growth opportunities.
Full-time team members have the flexibility to create their own health, dental, and vision benefits package. Clayton provides competitive 401K programs, including investment options and company matching for full and part time employees after one year to help our team members achieve their financial goals. Additional benefits include paid parental leave, tuition reimbursement, Employee Assistance Programs, and more.
As part of Clayton's commitment to Opening Doors to a Better Life, Clayton is now providing paid time for Team Members to volunteer to causes that are meaningful to them through the Clayton Impact program.
Clayton is proud to have earned spots on the following Forbes lists: America's Best Employers, America's Best Employers by State, Best Employers for Diversity, Best Employers for Women.
At Clayton, we encourage holistic wellness with physical, nutritional, social, financial, spiritual and occupational programs available online or in-person for team members.
Clayton is committed to a diverse and inclusive workplace. Clayton is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Business Unit - B00018
Clayton Manufacturing
