STRS Ohio, STRS The State Teachers Retirement System of Ohio (STRS Ohio) is seeking aPost-Retirement Benefits Processing Account Representative to join itsRecipient Benefits Processing Team.
Established in 1920 and serving Ohio's educators, STRS Ohio is one of the nation's largest retirement systems, serving over 500,000 active, inactive, and retired public-school teachers, and university faculty members, managing approximately $95.3 billion as of June 30, 2024, in assets and paying more than $7 billion in benefits annually.
STRS Ohio provides a competitive pay, and a comprehensive benefits package including on-site parking, educational assistance, subsidized medical insurance, fully paid dental and life insurance, vacation and sick leave, retirement benefits and on-site fitness center. At STRS Ohio, you can experience rewarding work in a professional, business casual work environment. We welcome, celebrate, and promote respect for everyone. We are continually seeking bright and talented individuals to join our team.
Compensation: $21.25-$24.27/ hr.
Work Schedule: 8:00am-5:00pm Monday through Friday, with up to two days per week remote work opportunities.
General Summary: Under the direction of the assistant director, Recipient Benefits Processing and the supervisor, Post-Retirement Benefits Processing, receive and process death reports, analyze documents and records to determine eligible recipients. Pay lump-sum and monthly benefits, determine eligibility and process benefit changes and assist in other areas of benefits processing.
Summary of Responsibilities: Process notifications of recipient deaths.
Review the member's record and family information to determine beneficiaries and benefits payable. Prepare all the appropriate documents and forms for the benefits payable to the beneficiary.
Analyze documents as they are returned and process all payments.
Evaluate and determine if benefits are due State Teachers Retirement System of Ohio (STRS Ohio) after the death of the recipient and collect benefit overpayments.
Determine eligibility, prepare estimates and make benefit changes.
Answer telephone inquiries, miscellaneous correspondence and other requests concerning areas of benefits processing.
The above list of duties is intended to describe the general nature and level of work performed by persons assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the persons so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct and control the work of employees under supervision.
Summary of Qualifications: High School diploma or equivalent required.
College-level coursework or three years' relevant experience required.
Demonstrated ability to analyze information and appropriately apply business rules to process requests such as, but not limited to, eligibility and benefit calculations.
Excellent math and analytical skills required.
Ability to proofread or evaluate written material required.
Ability to work with and preserve confidential information required.
Above-average oral and written communication skills required.
Excellent organizational skills and a high degree of accuracy and attention to detail required.
Ability to work independently and in a team environment while meeting deadlines with minimal direct supervision required.
Proven ability to operate Microsoft Office programs and standard office equipment required.
Excellent work record of attendance, punctuality and the ability to maintain a flexible work schedule to meet business needs. Occasional evening, weekend and non-regular work hours may be required.
