Program Manager Iii

Overall Responsibilities:
Contribute to the ongoing improvement of the client user experience by:
Managing product launches effectively.
Enhancing customer-facing content and support resources.
Analyzing user data and feedback to identify trends and opportunities.
Implementing process improvements to optimize support operations.

Top 3 Daily Responsibilities: Project Management: Oversee the successful execution of product launches, ensuring timely delivery and adherence to quality standards.
Data Analysis: Utilize data analytics tools to identify trends, patterns, and areas for improvement within the client product line.
Feedback Analysis: Monitor user feedback channels and escalate critical issues to the appropriate team members.

Mandatory Skills/Qualifications:
Education: Bachelor's degree in business administration, Data Analytics, or related field experience.

Skill Name: Business Analytics (PgM)
Level: 4
Years: 4-5 Years

As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws