Security Assistant Manager

About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
The city's newest skyscraper located in the heart of the back bay. A cutting-edge 61-storey skyscraper in the heart of Back Bay, Four Seasons Hotel One Dalton Street, Boston is vibrant, modern and stylish. Stay with us to experience a new kind of urban chic, complete with a stunning Wellness Floor and the world-renowned Japanese izakaya-inspired restaurant, Zuma.
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
The city's newest skyscraper located in the heart of the back bay. A cutting-edge 61-storey skyscraper in the heart of Back Bay, Four Seasons Hotel One Dalton Street, Boston is vibrant, modern and stylish. Stay with us to experience a new kind of urban chic, complete with a stunning Wellness Floor and the world-renowned Japanese izakaya-inspired restaurant, Zuma.
FS One Dalton- Watch Video
Located in the heart of the Back Bay, Four Seasons Hotel One Dalton Street, Boston's glass skyscraper soars above the city as the third tallest building in Boston. The Hotel's 215 spacious guest rooms and suites feature floor-to-ceiling windows with views across the city. Other amenities include The Wellness Floor, a five-star urban spa destination; chic restaurants including brunch hotspot One+One; Trifecta, the stunning restaurant and cocktail lounge featuring Boston's best cocktails and delicious New England fare; and more than 10,000 square feet of dedicated meeting and event space. One Dalton is also home to 160 beautifully designed private residences that boasts unobstructed views of the city, Charles River, Boston Harbor and out to the Berkshire Mountains and shores of Cape Cod.
https://www.youtube.com/watch?v=lzq78MIkT2s&t=3s
Four Seasons Hotel One Dalton Street, Boston is currently looking for a Security Assistant Manager.
Essential function of the job:
The Security Assistant Manager supports the Security Director and actively participates in and oversees the day-to-day security operations of the property.
Core Responsibilities:
* Manage and coach the security team in the absence of the Director of Security;
* With support from upper management, manage all problems and complaints that may be brought to your attention by guests;
* Be well versed as per procedures, and communicate them as needed.
* Motivate, supervise and coach the security team;
* Support the Director of security with regards to scheduling, holiday management, overtime management always while keeping in the mind hotel operational needs;
* Actively participate in department meetings and prepare appropriate summaries;
* As per Four Seasons standards, offer guests a pleasant, efficient and professional service;
* Act as a support in the onboarding and training process of new employees and help them complete their tasks;
* Train and develop the Security agents;
* Help guests who are experiencing problems with their in-room safe;
* Help guests access their rooms in the event of a lost or defective room key;
* Welcome visitors, contractors, external vendors and register them in the visitors log;
* Help direct visitors and guests upon arrival at the hotel and answer any questions they may have;
* Have excellent knowledge of the services and amenities offered by the hotel as well as their schedules;
* Ensure that the security spaces and employee entrances are kept clean at all times;
Desired Qualifications and Skills
* Have excellent resistance to stress and manage it positively and effectively;
* Be comfortable in a fast-paced environment;
* Interest and ability to provide outstanding service to our internal, external customers and our suppliers;
* Maintain a professional appearance and behave in a mature manner with integrity at all times;
* Attention to detail and ability to multitask in a dynamic environment;
* Be organized, meticulous and resourceful;
* Spend long hours standing, walking, kneeling and bending down over the course of the day;
* Able to carry and lift objects of varying weights using proper equipment and postures;
* Heightened sense of awareness, especially regarding any alarm signals;
* Strong computer skills, including a working knowledge of MS Word, Excel, Lotus Notes;
* 2-3 years' experience in hotel security or a similar position;
* Post-secondary degree or certification from a certified school in security or related field;
Visa Requirements:
Visa sponsorship is not available. Must already be legally permitted to work in the United States. Applicants without valid work authorization for the United States will not be considered.
Some Benefits Four Seasons Employees enjoy:
* Medical, Dental and Vision Insurance
* 401(k) Retirement Matching Plan
* Highly competitive salaries and incentives
* Educational assistance programs, as well as in-house training workshop for all employees.
* Complimentary Life insurance
* Vacation & Paid Sick Time Off
* Complimentary Employee Meals
* And much more!
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
Under Massachusetts law, an employer may not require or demand, as a condition of employment, prospective employment or continued employment, that an individual submit to or take a lie detector or similar test. An employer who violates this law shall be subject to criminal penalties and civil liability.