Service Delivery Coordinator – Change Management

Job Description:
Presentation of the company:
DXC Technology is the world's first independent IT services company. DXC has nearly 6,000 customers, operating in many industries and in 70 countries. Technological independence, global talent pool, extensive network of partnerships: DXC offers digital transformation solutions and offerings that help customers capture the power of innovation and "change to grow". DXC Technology ranks among the best corporate citizens in the world. For more information, visit www.dxc.technology.

Summary

Your role is to coordinate delivery of company products and services according to business solution goals and objectives previously agreed on. Maintain records of routine expenditures to ensure budgetary compliance.

Essential Job Functions

Coordinates activities of functional areas or of department account leads to ensure that business solution objectives are met.
Assists in interpreting demand forecasts and in planning and delivering of end-to-end services.
Maintains records of account specific service problems and assists in prioritizing work requests.
Assists in coordinating communications between lines of service (LOS) and clients to ensure that integration of new, enhanced and existing service offerings meet client specifications.
Assists in identifying service improvements to increase customer satisfaction.
Ensures delivery of projects meet client and company expectations and needs.
Required Qualifications

Bachelor's degree or equivalent combination of education and experience
Bachelor's degree in business administration, engineering, information systems or related fields is preferred
Must have 2-3 years of support services, project or program management experience
Experience working with the technology industry
Experience working with company products and operating systems
Must have project management skills
Bilingual English – Spanish
ITIL experience
Change and processes management experience

Soft skills:
Analytical and problem-solving skills
Great communication skills
Interpersonal skills to interact with customers and team members
Must have organization and time management skills
Ability to work in a team environment