Service Specialist

.Job Profile SummaryLife Time Athletic Resorts are destinations for hospitality professionals seeking a lifestyle career with an established and growing company. The Membership Concierge position offers presence and prominence within our healthy way of life community affording you the opportunity to help members live heathier, happier lives.Position SummaryAs a Membership Concierge, you will serve as a professional in account maintenance, service delivery, programming insight and member/guest engagement. Grow your skills and build your professional network through self-directed progression of our hospitality certification levels and create a customized succession plan to realize your professional goals.Job Duties and ResponsibilitiesOperates as first point of contact for members and guests entering resortExemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiencesReceives and facilitates incoming phone calls from members and guestsMaintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policiesAssists members with account maintenance, processing member needs, changes and transactions including program, service, and product paymentsServes as point of contact for new member acquisition and member retention interactionsEngages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resourcesPosition RequirementsHigh School graduate or equivalentMinimum of 1 year of customer service experiencePassion to serve othersEffective communication skillsPreferred RequirementsBachelor's Degree in HospitalityLife Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.