Specialist Quality Complaints - (28989)

Descripción del Empleo:
Primary responsibilities include: Supporting the product complaint system at Client site through; leading and managing product complaint investigations, performing data analysis and trending of complaint information to proactively detect signals and take appropriate actions in a timely manner. Functions: Keep the complaints database updated as soon as actual information is available and summarize closed investigations into the database accurately. Ensure complaint related investigations are concise, clear and science-based by reviewing and approving such investigations.
Follow-up on corrective actions derived from investigations through completion. On occasion, depending on the nature and complexity of the complaint, the specialist may be responsible of conducting and documenting the investigation.
Requisitos:
Doctorate degree in Sciences/Engineering or Master’s degree in Sciences/Engineering & 3 years of experience directly related to the job or Bachelor’s degree in Sciences/Engineering & 5 years of experience directly related to the job.

4+ years of quality and/or manufacturing experience in biotech or pharmaceutical industry
? Experience conducting investigations and root cause analysis
? Experience in customer complaint investigations
? Ability to oversee multiple projects simultaneously
? Ability to successfully manage workload to timelines
? Ability to interact in cross-functional teams and negotiate a position after taking feedback from multiple sources
? Demonstrated ability to consistently deliver on-time, and high-quality results
? Good communication and presentation skills
? Fluent in English (oral and written)