Specialist Quality Complaints

Descripción del Empleo:
Primary responsibilities include: Supporting the product complaint system; leading and managing product complaint investigations, performing data analysis and trending of complaint information to proactively detect signals and take appropriate actions in a timely manner. Functions: Keep the complaints database updated as soon as factual information is available and summarize closed investigations into the database accurately. Ensure complaint related investigations are concise, clear and science-based by reviewing and approving such investigations.
Requisitos:
Doctorate degree in Sciences or Master’s degree in Sciences & 3 years of experience directly related to the job or Bachelor’s degree in Sciences & 5 years of experience directly related to the job

Previous experience managing complaints and investigations.