Job Description Terms of Employment: 12 months Exemption Status: Non-Exempt Temporary Position $15.00 - $19.25 per hour OVERVIEW
This position requires the ability to assist in the installation, configuration, repair, maintenance, troubleshooting and security management of data communications, computer hardware and software within the school system. The work is performed under the supervision of the Technology Department.
EDUCATION AND WORK EXPERIENCE High School Diploma or GED required. One year of current work experience in information networks and user support preferred. Applicable industry certifications (CompTlA, Microsoft and Cisco) preferred. Possess skills in installation, configuration, repair, maintenance, troubleshooting and security management of data communications, and computer hardware and software preferred. QUALIFICATIONS Knowledge and experience in configuring Microsoft Windows Workstation 10. Knowledge and experience in configuring Microsoft Windows Server 2012 preferred. Knowledge of the methods, hardware, software, and practices of the information technology data processing systems. Ability to troubleshoot and demonstrate skill in the diagnosis of problems relating to the operation of information networks and networked computer hardware and software systems. Ability to read, write, and work from technical specifications. Skill in the use of IT testing equipment and materials. Must possess valid driver's license. Ability to comply with all safety rules and regulations established by Charles County Public Schools. Demonstrated ability to work professionally and discretely with extremely confidential information. Excellent analytical, problem solving and troubleshooting abilities. Self-motivated with the ability to work both independently and in a team environment. Excellent customer service, communication (both written and verbal), human relation, and cross group collaboration skills required. Regular on-time attendance. ESSENTIAL JOB FUNCTIONS Assists in supporting users in the use of software and personal computers. Responds to emergency duty assignments when required by supervisor. Assists in implementing technology standards, policies, and procedures. Assists as the technical point of contact. Collaborates with the school's permanent Computer Analyst. Monitors remote and local networks to assure optimum response time and throughout. Prepares written reports. Provides support for PARCC and other online testing. Assists in maintaining accurate inventory records. Maintains records of all work performed. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and the ability to adjust focus. Must be able to tolerate low to moderate noise level in the work environment. Work may or may not be performed in a normal office setting such as the LAN/WAN room and wiring closets. Performs related duties as assigned by the Executive Director of IT Strategy. ENVIRONMENTAL FACTORS & PHYSICAL REQUIREMENTS
The environmental factors and/or physical requirements of this position include the following: While performing the duties of this job, the employee is required to have ordinary ambulatory skills sufficient to visit other locations; and the ability to stand, walk, stoop, kneel, crouch, and manipulate (lift, carry, move) light to medium weights of 10-50 pounds. Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard. The employee frequently is required to sit, reach with hands and arms, talk and hear.
Charles County Public Schools reserves the right to re-advertise and modify the content of vacancy announcements at any time; however, this may be the only notice for this position during the noted advertisement period.
The Charles County public school system does not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, age or disability in its programs, activities or employment practices. For inquiries, please contact Kathy Kiessling, Title IX/ADA/Section 504 Coordinator (students) or Nikial M. Majors, Title IX/ADA/Section 504 coordinator (employees/ adults), at Charles County Public Schools, Jesse L. Starkey Administration Building, P.O. Box 2770, La Plata, MD 20646; 301-932-6610/301-870-3814. For special accommodations call 301-934-7230 or TDD 1-800-735-2258 two weeks prior to the event.
