POSITION SUMMARY
The Account Manager reports to the Accounts Director and is responsible for overseeing all matters related to the PBM clients and servicing. The Account Manager is the point of contact between our company and clients to help solve problems and achieve business goals for their assigned accounts.
ESSENTIAL ROLES AND RESPONSIBILITIES
Act as the main point of contact in all matters relating to client concerns and needs.
Build and strengthen client relationships to achieve long-term partnerships and acquire new customers.
Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors.
Develop a thorough understanding of our service offerings to better upsell and cross-sell to clients.
Meet regularly with other members of the team to discuss progress and find new ways to improve business.
Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
Forecast and track key account metrics.
Provides proactive and strategic support for achieving business goals and ensuring deliverables are on time in full (OTIF) and meet the quality levels expected by internal and external customers.
Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
Liaise between the customer and internal teams.
Assist with challenging client requests or issue escalations as needed.
Provide oversight of projects and client initiatives and assist in the interpretation and context of client requests.
Responsible for the daily monitoring and updating of Account Management MS Planners and Power BI Dashboards.
Maintains a complete understanding of client contract terms, including the monitoring and reporting of performance guarantees and service improvements. Ensures that all assigned contracts are monitored and reported as stated in the terms.
Coordinates client training on appropriate systems, tools, and other services available when required.
Accountable for providing direction, monitoring progress, promoting teamwork and effective communication for the Key Account Specialist. Responsible for setting and documenting annual goals in ADP platform.
Other projects and duties as assigned by the Accounts Director and/or the Executive team.
TRAINING & EDUCATION
Bachelor's degree in a business or healthcare-related field; or equivalent work experience.
Master's degree, a plus.
LICENSURE / CERTIFICATION
Not applicable.
PROFESSIONAL EXPERIENCE
4 + years' experience in the health insurance industry, PBM or professional job-related experience
4 years of client services or account management is preferred.
PROFESSIONAL COMPETENCIES
Knowledge:
A thorough understanding of the managed care industries from the perspective of a PBM as well as providers of care.
Knowledge of the purposes, organization, and policies of the community's health care delivery and pharmacy regulations/regulatory agencies.
Fully bilingual in English and Spanish.
Proficiency in Microsoft Office.
Skills:
Must be detail-oriented and highly organized.
Manage multiple priorities and work independently or in a team in a fast-paced environment.
Possess a high degree of initiative, judgment, discretion, and decision-making to achieve organizational objectives.
Effective and Strong verbal, written, and presentation communication skills.
Demonstrate ability to develop strong working relationships.
Customer focus and ability to meet client expectations.
Skills in negotiations and diplomacy.
Abilities:
Ability to engender a team spirit at all levels of the organization.
Ability to organize and integrate organizational priorities and deadlines.
Ability to work independently or as part of a team.
Demonstrate ability to establish and maintain quality control standards.
Ability to develop and maintain productive relationships with other internal departments, the PBM clients, and other healthcare professionals.
Ability to manage people and provide team leadership.
PHYSICAL AND MENTAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear, sit, stand, and walk.
The position requires that the weight be lifted, and force be exerted up to 25 pounds.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
ENVIRONMENTAL AND WORKING CONDITIONS
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. Require evening or weekend work.
TPIS is an Equal Employment Opportunity Employer Minorities / Females / Disable / Veterans
Job Type: Full-time
Pay: $47,724.00 - $51,582.00 per year
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Monday to Friday
Supplemental Pay:
Commission pay
Education:
Bachelor's (Required)
Experience:
Account Manager: 3 years (Required)
Language:
Bilingual (Required)
Ability to Commute:
Guaynabo, PR (Preferred)
Ability to Relocate:
Guaynabo, PR: Relocate before starting work (Required)
Work Location: In person