Account Manager

RiskOne HR Consulting is seeking for an_
Account Manager
_responsible for overseeing all matters related to the company, clients and servicing with the following responsibilities:
Act as the main point of contact in all matters relating to client concerns and needs.
Build and strengthen client relationships to achieve long-term partnerships and acquire new customers.
Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors.
Develop a thorough understanding of our service offerings to better upsell and cross-sell to clients.
Meet regularly with other members of the team to discuss progress and find new ways to improve business.
Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
Forecast and track key account metrics.
Provide oversight of projects and client initiatives and assist in the interpretation and context of client requests.
Maintains a complete understanding of client contract terms, including the monitoring and reporting of performance guarantees and service improvements. Ensures that all assigned contracts are monitored and reported as stated in the terms.
Coordinates client training on appropriate systems, tools, and other services available when required.
Requirements
Four years of experience in the health insurance industry, or professional job-related experience
Four years of client services or account management is preferred.
Bachelor's degree in a business or healthcare-related field; or equivalent work experience.
Master's degree, a plus.
Bilingual (English | Spanish)
Equal Employment Opportunity Employer Minorities / Females/ Disable / Veterans
Job Type: Full-time
Benefits:
401(k)
401(k) matching
Health insurance
Schedule:
Monday to Friday
Weekends as needed
Education:
Bachelor's (Required)
Experience:
Account management: 4 years (Required)
Health industry: 4 years (Preferred)
Work Location: In person