ACCOUNT SUPERVISOR
Who You Are
You're a brand-building strategic thinker, a client partner first and foremost. You love dissecting a challenge and piecing it back together into a compelling argument for our clients. You're a champion for great work, the people who do that work, and the beautiful alignment of big ideas with business goals. You're the Account Supervisor we've been looking for, and we want you on our team.
Who We Are
Madwell is a Brooklyn-based creative collective built to disrupt the traditional agency model. Why? Because we believe successful marketing can be anything. And we love that. We were founded in 2010 in Bushwick, Brooklyn and still call that colorful, creative neighborhood home. (We also call Denver home-that's where you'll find our sister office.) We believe that wild creativity can live happily alongside a laser-focus on results, and we consistently work with a wide range of clients including cosmetics, telcom, spirits, and oh so much more.
What You'll Do
As an Account Supervisor at Madwell, you'll be responsible for coordinating, maintaining, and developing your account. On this account, you'll be the expert in their business, industry, and category. You'll work closely with client contacts and in-house creative and project management teams to assess, communicate, and address all client needs.
Responsibilities include, but are not limited to:
A brief master: seamlessly building briefs, checking in to ensure that we have the brief right, and aligning client deliverables to KPIs throughout the creative and production process
Ensuring agency timelines are accurate, effective, and enforced
Managing creative development process, ensuring all creative is on brand and on brief, and up to client expectations
Working closely with Project Management/Production to manage all client feedback and ensure it is addressed in a timely manner, while maintaining integrity of the creative idea
Setting up client and internal meetings by providing an agenda, objectives, and meeting goals before the meeting
Performing informal 1:1 client check-ins to ensure satisfaction of services provided
Balancing project budgets on both the macro project level and the nitty gritty details
Provide strategic recommendations and review creative with Client's objectives and goals in mind
Solid understanding of your Client's business and active contributor to planning process
Ownership and accountability for all day-to-day projects, managing multiple projects at once
Able to develop project plans for multi-channel campaign planning
Ability to run and manage all aspects of production (digital, social, TV, OOH, etc)
Manage junior members, provide mentorship and coaching
Our Must-Haves
Exceptional analytical, presentation, and communication skills
Tried and tested account management skills
Ability to establish, manage, and maintain strong relationships, both with clients and in-house teams
Naturally inclined toward leadership with the ability to work in a self-directed capacity
Experience working with integrated creative, production, social media, and media buying teams
Strong understanding of social media platforms, trends and culture
Phenomenal work ethic
Must be located within commuting distance of our Denver or Brooklyn office, and able to come into one of our offices twice a week on Tuesday, Wednesday and Thursday every week.
Upholds high standards of compliance and ethics. Ensures all activities adhere to industry standards and regulations. Provides transparency in reporting and media buys.
Commitment to embrace diversity and change, and engage with empathy and an open mind.
Where You've Been
5+ years experience in account management in a creative agency setting
Experience with social first campaign work
Madwell Values
Adaptability
Experimentation
Independence
People
Diversity
Initiative
Partnership
Safe Space
Open Mindset
Discipline of Vision
If you're interested in learning more about our values, check out our website: https://www.madwell.com/values/index.html
Our Diversity Commitment
The stress of job searching can make you wonder if you're enough. Studies have even shown that women and people of color are less likely to apply to jobs when they don't meet every qualification. We believe that you ARE enough, and that it's okay not to meet every requirement.
At Madwell, we are committed to building a diverse, inclusive, and authentic workplace. If you're excited to work with us but not sure you check every box, apply anyway! You may be just right for this role or other roles.
Salary Range: $80,000 - $100,000
* This is a hybrid role based out of our NYC office, you must be located within commuting distance of Brooklyn, NY to be considered for this role. This role requires the candidate to be in the Brooklyn office 3 times a week*
