Job Type
Full Time Opportunity
San Juan, PR
Work Schedule
Work Scheduled: Monday to Friday from 8:00 a.m. to 5:00 p.m.
Flexibility to work weekends, extended hours, and holidays arerequired if necessary.
General Description
Locates and notifies customers, by telephone, with delinquent accounts and attempts to secure payment.
Essential Duties and Responsibilities
Contact customers by phone to encourage and secure payment of delinquent accounts. Dialogue with customer by telephone in attempt to determine reason for overdue payment, reviewing terms of sales, service, or credit contract with customer. Provides orientation to customer concerning payment alternatives, debt restructuring and obtains payment promise. Follows:up on payment promises. Receives payments and posts amount paid to customer account. Records information about financial status of customer, update demographic information, and status of collection efforts. Traces customer to new address by inquiring at post office and other locations.
Education
24:60 Bachelors degree credits approved in Business Administration or related fields
Experience
At least one year of related experience in collections or customer service.
Other Qualifications
:Ability to identify the client's problems and necessities to offer different alternatives and solutions.
:Excellent interpersonal skills and can work in groups.
:Ability to manage difficult situations with clients.
:Communication skills in both spoken and written English and Spanish (preferred).
:Ability to establish priorities and work with multiple tasks at the same time.
:Ability to work under pressure and meet deadlines.
:Flexibility to work extended hours, holidays and travel.
:Customer service skills.
:Knowledge of rules and regulations applicable to the collection of money.
:Ability to influence others, reach agreements and handle difficult situations with clients.
Values
Passion for People
Succeed Together
Own Every Moment
Build the Future
Important: The candidate must provide evidence of academic preparationor courses related to the job posting, if necessary.
ABOUT US
Popular is Puerto Rico's leading financial institution and have been evolving since it was founded over a century ago. From a small bank it has developed into a large corporation that offer a wide variety of services and financial solutions to our customers, with presence in the United States, the Caribbean and Latin America.
As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.
We reaffirm our commitment to always offer essential financial services and solutions for our customers and communities, including during emergency situations and/or natural disasters. Popular's employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.
If you have a disability or need more information about requesting an accommodation, please Apply at This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.
Are you ready for a rewarding career?
Popularis an Equal Opportunity Employer
Learn more about us at
popular and keep updated with our latest job postings at jobs.popular.
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