About Us:
Relief Mental Health was founded in February of 2020. Within these 4 years we have expanded to 10 new offices across Illinois, Wisconsin, and New Jersey. We aim to create a new standard for mental health care, offering a continuum of innovative therapeutic interventions and responding to evolving patient needs.
Job Responsibilities:
Build, grow and maintain individual and clinic census goals by managing new and existing patient inquiries and intake process Complete intakes and schedule patients via phone screenings, facility tours and in-person interviews as needed Educate patients on treatment options, scheduling protocol and efficacy during intake process Assess each patient's clinical and financial suitability for treatment during intake process and ensure specific criteria is met prior to scheduling Manage providers' schedules by setting up initial consultations and coordinating next steps with clinic staff Ensure clinic staff have the information required to move forward with initial consultations, i.e. prepare patient charts in EHR system (Tebra), request insurance benefits and authorization, etc. Address any patient questions, concerns or complaints leading up to initial consultations Follow cancellation, rescheduling and no-show protocol as needed Utilize CRM platform (Monday.com) to track pending leads and patient interactions Perform consistent follow-up with pending leads and former patients Record and track referral sources from outside providers and Relief-led marketing campaigns Work alongside business development team to build, grow and maintain relationships with existing and potential referral sources Provide weekly and monthly reports reflecting progress towards individual and clinic census goals Perform additional intake, business development, marketing and clerical tasks as needed or assigned Qualifications: High school diploma/GED required Bachelor's degree preferred Strong affinity for customer service Working knowledge of office management and filing systems Excellent organizational and time management skills Great communication and interpersonal skills Proficient computer literacy and strong attention to detail Ability to work in a fast-paced environment Working Hours:
This is an onsite, full-time, hourly position including 40 hours/week with staggered shifts M-F, although consistent week over week. Shifts to be determined after first few weeks of training, but could include the following: 8:30am-5pm 8:30am-5pm 10am-6:30am 8:30am-5pm 9am-5:30pm