***El Comeback is a non-profit program from ConPRmetidos that attracts and retains professional talent for Puerto Rico-based jobs. Register at elcomebackpr.org/registration-form to get matched with professional opportunities on the island. Candidates' searches for positions posted by El Comeback are done on behalf of companies that we support in their search for candidates.*** Wovenware is an artificial intelligence and software development company comprised of a team of professionals focused on understanding the needs of its customers, especially those who are going through a process of change and expansion. Responsible for centralizing messaging for DAF Account Managers and coordinating issue ticket reporting and access window metrics, the Access Support Coordinator (Analyst) ensures proper approvals and communications with stakeholders. Responsibilities: Central contact for certain messaging to be shared across all DAF Account Managers, and/or a broader audience, for known system events. Assist with issue ticket reporting including review of tickets requiring follow-up or updated information, identify and track internal ticket metrics, monitor weekly ticket incident reports distribution, work with teams to understand additional reporting requirements and liaison/ troubleshoot report issues. Assist with Access Window metrics including compilation and update of reporting data, build out new metrics areas, work with system owners if new requirements are identified, ensure all reports distribution. Assist with Minute Accounting metrics includes properly tracking AW status and research data anomalies across multiple systems, generate and validate Minute Accounting data reports, collaborate with teams on data setup and possible new requirements across systems as needed. Assist with release deploy scheduling by attending standard Change Review Board and weekly deploy meetings for proper approvals and communications. Communicate and monitor Access Customer impacting deploy, generate the planned maintenance calendar for DAFs on a Monthly Basis and update and distribute to team members. Minimum Requirements: Must be a U.S. citizen or permanent resident. Bachelors Degree or equivalent work experience. Must have advanced knowledge and experience in MS Excel. Proficient in MS Word and Power Point. Understanding of system level concepts and interaction between components in a system. Ability to learn technical systems including equipment, software, architecture and workflows. Strong ability to write, read, and understand technical concepts. These skills would be amazing: Experience in satellite ground systems. Understanding of DAF/RAP architecture and workflows. Understanding of DAF/RAP Accounting process. Professional presence interacting with customers. Professional assertiveness. Other Skills and Abilities: Adaptability is a must, including the ability and enthusiasm to learn new technologies quickly. Openly communicates with the team in an enthusiastic and motivated manner. Employees must use diverse but conventional best practices, methods, techniques, and/or approaches. Self-motivated with a sharp customer service and results-oriented focus. Demonstrated skills in creative thinking, teamwork, problem-solving, decision-making, and time management. Demonstrated verbal and written communication (English and Spanish). Detail-oriented with excellent organizational skills, able to set priorities, and responsive to customer requests. Ability to work independently with minimum supervision and in a team-oriented, collaborative environment. Ability to effectively prioritize and execute tasks in a high-pressure environment. Ability and willingness to work on multiple projects simultaneously. Availability to work at the customer site and/or Wovenware offices.
