***El Comeback is a non-profit program from ConPRmetidos that attracts and retains professional talent for Puerto Rico-based jobs. Register at elcomebackpr.org/registration-form to get matched with professional opportunities on the island. Candidates' searches for positions posted by El Comeback are done on behalf of companies that we support in their search for candidates.*** At Red Ventures Puerto Rico - Education (EDU), we believe in the power of online learning to create opportunities and transform lives. In partnership with over 300 colleges and universities, we help individuals make smart educational decisions that meet their needs and career aspirations. Our trusted brands like BestColleges serve over 90 million unique annual visitors with educational resources and advice. Red Ventures is seeking a Consumer Experience Analyst to join our Education team! At RV-Education we inspire and empower people to improve their life trajectory through education. We are focused on serving the adult learner and helping them discover both the right career fit and the best education program to meet their needs. Hybrid schedule Salary Range: $80,000 - 100,000* *Note actual salary is based on geographic location, qualifications, and experience. What You'll Do: Develop and implement testing initiatives and product features. Develop actionable insights and define KPIs to measure success Analyze their performance against core KPIs that align with the broader business goals. Manage the development of user-centric features & flows to help streamline the customer experience and drive additional value to the business. Operate as an owner of the site, using data and a deep understanding of our users to identify areas to optimize, troubleshoot functionality, and work with others to develop solutions that enhance the experience and performance of the site. Work directly with Engineers and Creative teams to define features and create a site experience roadmap to bring your ideas to life Communicate timelines, goals, and performance to diverse audiences, including engineers, content writers, digital designers, fellow analysts, and senior leaders. What We're Looking For: 1+ years of experience as a Digital Operations Analyst, Product Analyst, or Business analyst with hands-on data analysis experience to pull strategic insights Proficient in SQL, BigQuery, or DataGrip (preferred); can weave together data from multiple relational databases. Demonstrated ability to synthesize data into actionable insights and communicate recommendations to leadership. Ability to segment data and analyze performance based on meaningful differences between user groups. Strong level of accountability and ability to communicate across functional teams to drive priorities, anticipate pitfalls, and raise issues before they become project blockers Strong bias towards action by demonstrating initiative to move projects forward independently, asking questions as the need arises and leveraging resources available Excellent organizational and communication skills. Passionate about understanding customer behavior and improving the quality of interactions.
