The Operations Control Management team (OCM) team plays a crucial role in ensuring operational excellence within Securities Services Operations (SSO) and Network Management (NM) by implementing proactive risk management controls and utilizing cutting-edge data tools for better decision-making. Data Quality, Data Visualization, Data Lineage, and Machine Learning are at the core of their operations, creating a best-in-class governance and control environment for the success of SSO & NM. It is a key function for Operations in the current environment and to meet the increasing demands from the business and regulators, the role has continued to evolve.
As a Client Account Services (CAS) Control Manager on the Operations Control Management team, you will be responsible for ensuring the line of business has a sustainable and disciplined end-to-end control environment, identifying and escalating issues with a sense of urgency, and partnering with the business to ensure issues are remediated in a timely manner. You will assist in top-down risk analysis, real-time control issue detection, escalation, root cause analysis, and remediation.
**Job Responsibilities:**
+ Partner with stakeholders, evaluate and perform an end-to-end analysis of the business' risk and control environment to identify significant gaps and weaknesses and determine root cause of control breaks.
+ Ensure that controls are properly designed, operating effectively, and essential to a proactive risk and control culture that leverages proven evaluation strategies and sound change management protocols.
+ Perform ongoing analysis of program related data (e.g., KRI/KPI) and develop ad-hoc reports as requested to support business-related programs and strategies.
+ Assist with development of Risk & Control Self-Assessment mapping and documentations through participation in end-to-end process walkthroughs and deep dives with assigned business units.
+ Work closely with senior stake holders to drive the Operations strategy.
**Required Qualifications, Capabilities, and Skills:**
+ Bachelor's degree or equivalent experience required
+ 3 or more years of experience in financial services industry with background in controls, audit, quality assurance, operational risk management, or compliance
+ Understands how operational risk is managed within the firm and the data sources, tools and governance forums leveraged
+ Ability to apply Data Quality, Data Visualization, Data Lineage and Machine Learning to develop, implement and maintain a best-in-class governance and control environment
+ Able to analyze data in different ways and highlight the key messages from the data analysis including recommended actions
+ Excellent written and verbal skills given the communication required with global stakeholders.
+ Able to manage competing demands under pressure for time and manage expectations and across both Controls Management and Operations teams
**Preferred Qualifications, Capabilities, and Skills:**
+ Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) preferred
+ Proficient in Intelligent automation tools like Tableau, Alteryx, UiPath preferred
+ Familiarity with Billing and/or Client Account services processes will be preferred
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans
**Base Pay/Salary**
Brooklyn,NY $85,500.00 - $130,000.00 / year