The Associate, Corporate Operations (Administrative & Customer Support) supports Relationship Officers, Directors & Corporate & Institutional Customers with key relationship management workflows to allow Relationship Officers to focus on expanding and strengthening existing relationships as well as prospecting and developing new opportunities. Collaborate with other Oriental Bank teams as well as vendors as part of the relationship support function. This position will be working hybrid based in Oriental Center building, San Juan, PR.
Main Duties & Responsibilities
Assist clients and Relationship Officers with Account Opening, including guidance regarding information and documentation requirements.
Collaborate with Relationship Officers and Compliance to ensure the Customer Due Diligence cycle for all new clients is completed on time with all required information.
Contribute to timely and complete execution of Enhanced Due Diligence processes, tailoring support to specific clients and Relationship Officers as required to meet the unit's objectives.
Complete all required visits to Remote Deposit Capture clients within the required timeframe.
Prepare first drafts of Commitment Letters as required and based on Corporate & Institutional pipeline.
Gather information and/or documents related to monthly loan review requests.
Submit and track appraisal requests for renewals.
Submit and track requests for environmental questionnaires; maintain updated log with status of all requests and process invoices for payment.
Support Closings Officers with administrative extensions as required.
Assist with follow ups for beneficial owner forms; review signed forms to ensure they are complete.
Assist with audit requests as required.
Assume any additional administrative tasks required to enhance the relationship support function.
Other duties may be assigned.
Minimum Requirements:
Bachelor's degree in Business Administration, Arts or related field required.
One (1) year of experience in Customer Service, Administrative support or related required. Banking experience required.
Minimum education and experience required can be substituted with the equivalent combination of education, training and experience that provides the required knowledge skills and abilities.
Knowledge in Microsoft Office (Word, Excel, PowerPoint, Outlook) required.
Excellent communication skills, customer service, multitasking, and the ability to work collaboratively and effectively with diverse staff, colleagues, and clients.
Good written and verbal communication skills in English and Spanish with a demonstrated ability to write communications clearly, concisely, and effectively required.
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Oriental is an Equal Opportunity Employer (EEO Employer / Affirmative Action for Females / Disabled / Veterans)
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