Associate Manager, Platform Services - Strategy & OperationsDoorDash Drive is one of the fastest-growing segments within DoorDash. We offer a variety of products such as white-label delivery service capabilities, online ordering, and order-pay-at-table. These products enable our merchants (restaurants, grocers, retailers, etc.) to reach customers through their own first-party channels while leveraging their own brand identity and voice. The Drive Platform's capabilities and integrations are a massive contribution to our business's ability to grow.
As part of the Strategy & Operations team focused on our restaurant segment, the Associate Manager will have the opportunity to help define and lead key strategic bets and initiatives to grow the business.
On a typical day, you will be working with our cross-functional partners and merchants. This will include running and refining experiments to improve operations, analyzing and diving into data to derive insights, speaking to merchants to inform our product and GTM strategies, and building internal processes to help our teams work together more efficiently.
About the RoleYou will play a pivotal role in driving company growth, focused on growing the penetration of our first-party products with SMB restaurants in the US and Canada.
Your responsibilities will include:
Grow the product line — Be responsible for identifying new vectors for growth across our platform products spanning online ordering, tableside order & pay, delivery, loyalty, and more.Impact – As the voice of the merchant, work with your partners from Product, Engineering, Operations, Support, Sales and Marketing to solve important challenges for our partners and execute solutions to scale delivery for their business.Analyze – Complex data sets paired with partner team feedback to provide insights and recommendations to our Merchants and internal teams.Experiment – Use data and sound business judgment to test and build the processes needed to retain and grow our most important merchants.Scale learnings — Establish best practices for how to grow penetration of our platform products at scale.The best candidates will:
Have extremely strong analytical skills with an intellectual curiosity to challenge and dissect data.Demonstrate an entrepreneurial spirit to find creative solutions to overcome challenges.Understand the importance of ownership and bias for action.Be comfortable working in a fast-paced environment.You're excited about this opportunity because you will…Build deep and meaningful relationships with merchants.Imagine, develop, and execute on workstreams from start to completion with little oversight.Oscillate easily from strategic considerations to tactical execution.Operate comfortably in ambiguous environments while maintaining a strong bias for action.Communicate precisely dependent on audience and level of detail necessary to share.Collaborate effectively with cross-functional team members.We're excited about you because you…4-6 years of experience in consulting / strategy / business development / operations / technology / client experience.Proven track record of leading initiatives, working cross-functionally to achieve goals, and succeeding in a team environment.Excellent Excel skills (can perform complex functions); SQL knowledge preferred.Experience in a complex or high-growth environment preferred.CompensationThe location-specific base salary range for this position is listed below. Compensation in other geographies may vary.
Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location.
DoorDash cares about you and your overall well-being, and that's why we offer a comprehensive benefits package for full-time employees.
In addition to base salary, the compensation package for this role also includes opportunities for equity grants.
Applications for this position are accepted on an ongoing basis.
The compensation range for this position is $102,600 — $162,000 USD.
About DoorDashAt DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users. We are a technology and logistics company that started with door-to-door delivery.
Our Commitment to Diversity and InclusionWe're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives.
If you need any accommodations, please inform your recruiting contact upon initial connection.
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