Location Mackinaw City, MI ** BARTENDER/SERVER-MACKINAW**
**Job Description:**
**Job Summary:** The Bartender/Server will provide upbeat, positive, friendly, and excellent service to every guest who approaches the bar/dining area while preparing and pouring drinks, serving food and placing food orders for guests.
**Primary Duties & Responsibilities:**
* Smiles and makes eye contact, greets, welcomes and invites our guests back.
* Waits on all guests and serves food as well as beverages and bartend
* Anticipates the needs and wants of our guests.
* Uses product knowledge to up-sell and suggestive sell.
* Prepares drinks with proper portions and ingredients.
* Keeps a neat and clean environment at all times and abides by all health codes.
* Operates POS (Point of Sale) system, handling all beverage sale transactions.
* Operates liquor dispensing system as required or utilizes pour measuring device.
* Maintains respectful control over guests at all times and assists management by informing them of guest complaints.
* Ability to monitor guest consumption and respond according to TIPS training.
* Keeps the bar area stocked, cleaned and ready for guests at all times.
* Operates a cash register, rings in proper amounts and gives guests correct change.
* Accounts for all cash, charge and hosted sales and maintains integrity of all financial controls and responsibilities.
* Attends to guests needing service at the bar or dining area in a quick and efficient manner.
* Arranges bottles and glasses to make attractive display.
* Replenishes bar snacks such as chips, pretzels and nuts.
* Replenishes supplies/cups, spears, napkins, and ice.
* Maintains inventory control.
* Completes any side-work, set-up or closing duties as assigned.
* Attends all meetings and/or training sessions as required.
* Maintains grooming and appearance according to specified grooming and appearance policies.
* Removes and empties all trashcans within the bar and dining area
* Performs all other assigned duties within the scope of work.
* Follows all direction and assigned duties as given by the Mukwa Supervisor.
**System Access:** Agilsys InfoGenesis, ADP eTime, and Attendance Counts
**Upholds Odawa Casino Mission statement in all aspects of position:**
**Mission:**
We create excitement and memories.
**Values:**
We create a culture that provides:
- A fun, rewarding, safe, and consistent environment for our Team Members.
- A warm reception, welcoming environment, and friendly atmosphere.
- An optimal entertainment experience through exceptional service.
- Support for the Waganakising Odawak values through Wisdom, Love, Respect, Bravery, Honesty, Humility, and Truth.
- A contribution and connection to the community.
**Preference: Applies to Native Americans in accordance with applicable tribal law.**
**Job Requirements:**
**Minimum Qualifications:**
* Must be at least 18 years old.
* One (1) year bartending or working in the service industry or a combination of education experience.
* Knowledge of POS (Point of Sale) system and bar equipment.
* Must be able to anticipate customer needs, and expectations.
* Flexibility with available shifts and days off preferred (shifts often include nights, weekends, holidays and overtime as needed).
* Responsible for following established departmental procedures and all applicable laws and show responsibility by practicing methods that were taught through our TIPS program.
* Must be able to lift and carry up to 50 lbs.
* Must be able to bend, kneel and reach.
* Must be able to be on feet for long periods of time.
* Ensures accuracy when counting down cash registers.
* You may be required to pass a skills assessment test to determine if you meet the minimum qualifications of the position.
* Must be able to meet Odawa Casino Resort internal training requirements.
* Must be able to obtain a key gaming license in accordance to the regulations established by the LTBB Gaming Regulatory Commission, and be able to serve in the position under any other applicable law.
* Must maintain the highest level of confidentiality at all times.
Must be able to obtain a gaming license in accordance with the regulations established by the LTBB Gaming Regulatory Commission, and be able to serve in the position under any other applicable law.
