Bilingual Customer Service Representative

Description:
As a Customer Service Representative, you will be responsible for providing phone guidance to customers and/or insured individuals, according to their requests and needs, ensuring resolution on the first contact. You will be a key part of the service experience by offering professionalism, courtesy, and excellence.
Requirements:
Minimum of one (1) year of Customer Service experience.
High School Diploma completed and/or university credits (preferred).
Advanced knowledge in computer applications and/or Microsoft Office.
Customer service-oriented and committed.
Excellent verbal and written communication skills.
Fast documentation and internet navigation.
Availability for 8-hour shifts, rotating 24/7 (including weekends and holidays)
What are the benefits of being part of our team as a Service Representative in the Health field?
Training in service, regulatory aspects, and health.
24/7 telemedicine service.
24/7 emergency assistance service.
Employee assistance program for managing personal concerns.
Support for quitting tobacco use.
Diabetes prevention program.
Health guidance program for pregnant women.
Opportunity for growth and development.
Contribute to the health and well-being of the population.
Job Type:
Full-time
Workplace:
On-site job in Guaynabo or Mayagüez, PR
EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER - (EEOC)