Bilingue, L A V 8Am - 5Pm, Remoto, Centro De Llamadas

Job Description
Customer service agents responsibilities include but are not limited to the ones described as follows:
· Manage a high number of calls in a timely manner.
· Answers inbound inquiries from health plan members and representatives, regarding the transportation services offered through our health plan partners.
· Provide an excellent experience to all customers through calls, chat, email, or other channels designated by the customer.
· Ability to solve problems and handle difficult situations.
· Identify and evaluate the needs of clients to achieve their satisfaction.
· Assertive communication with clients.
· Provide accurate, valid, and complete information using the correct methods and tools.
· Meeting the objectives of the customer service team and the number of calls handled.
· Addressing customer complaints, offering adequate solutions and alternatives within the deadlines, anticipating potential requirements, and following up to ensure resolution.
· Create profitable and loyal relationships with the company.
· Follow communication procedures, guidelines, and policies.
· Comply with the performance and efficiency indicators established by the company.
· Stay updated on latest policy and process changes by reviewing the Knowledge Center.
Qualifications
· GED or equivalent relevant work experience.
· Customer Service Experience, preferably in a Contact Center environment.
· Must be bilingual in English and Spanish, both oral and written language skills.
· Proficiency in Microsoft products and able to use internet search engines.
· Ability to type and use a computer and type while listening to information.
· Must be able to adapt to high volume, fast paced environment.
· Fiber Optic Internet up to +50MG.
· Availability to work Monday to Friday from 8:00 am to 5:00 pm including holidays.
Job Type: Full-time
Pay: $12.00 per hour
Schedule:
Day shift
Education:
High school or equivalent (Required)
Experience:
Customer service: 1 year (Required)
Language:
English (Required)
Work Location: In person