Bowling Department Manager

Department: Bowling
Hourly Wage: $24-25 Round One Entertainment is looking to hire a full-time, non-exempt Bowling Department Manager.
The Bowling Manager is responsible for the sales, profits, staffing, image, and operation of the bowling department which entails rentals and parties.
Responsible for the sales and profit projections of the bowling department which entails rentals and parties.Meets or exceeds sales goals through the efficient execution of Company policies and procedures.Be consistently on the floor to provide personal sales support and troubleshoot store issues.Directly supervises department supervisors to ensure compliance with established store policies, procedures, and sales goals.Provides operational and customer service training for BO employees at all levels.Holds weekly staff meetings with department supervisors to discuss and resolve any operational, staffing, or customer service issues.Writes and/or updates the operations manual for departments to include day-to-day procedures.Prepares and presents performance evaluations and counseling notices to direct reports.Knows and understands department employees' job responsibilities.Proactively supports promotional activities within the store and contributes to an effective working environment.Assists the Marketing Department with ideas to help increase store traffic upon request.Conducts alcohol and age restriction control in accordance with company policies.Maintains confidential discussions regarding employees' increases, promotions, or transfers.Reports all irregular issues and problems to store management for resolution.Assists in ensuring that the facility is always clean and organized.Performs all shift duties as required by the General Manager.Additional duties and responsibilities to be performed when directed by the General Manager.Ensures that all safety standards such as OSHA are maintained.Ensures that all required reports are submitted in a timely manner.Appraises staff performance and provides feedback to improve productivity.Ensures compliance with sanitation and safety regulations.Supports the bowling and party good image.Oversees bowling and party preparation.Inspects supplies, equipment, and work areas.Ensures employees comply with health and bowling safety standards and regulations.Investigates and resolves complaints regarding bowling and party quality or service.Provides support to all departments.Be able to perform high altitude tasks as needed.Follows and ensures the "daily duties checklist" is completed and signed/initialed.Promotes and sells bowling games, memberships, and pro shop products.Operates the bowling pinsetter system (VECTOR/SYNC).Performs lane maintenance (needs to receive pin chaser training).Provides customers with bowling tips and techniques.Conducts all procedures for the "Moonlight Strike Game."Acts as department supervisor by controlling staffing (10 min. and lunch breaks).Conducts opening and closing duties for the department (brings in/takes out tills).Conducts refunds and till counts.Provides exceptional customer service.Other tasks as assigned by store management.Responsible for ordering and maintaining supply stock.Knowledge, Skill, and Experience Keep employees motivated, lead by example, resolve conflicts, and be prompt when responding to subordinates.Maintain a budget for supplies.Human Resources: Selects, coaches, and develops effective staff for Bowling, Karaoke, and Events Departments.Develops a diverse, high-performance team by coaching, counseling, and mentoring.Reviews department timesheets for accuracy of hours and overtime.Assists with new hire orientation for store employees.Monitors department staffing on a daily basis to ensure each department is adequately staffed.Prepares performance evaluations and counseling notices, as required, for direct reports.Auditing: Audits refunds and/or credits against itemized sales from the previous day.Audits cash drawers and transactions.Audits and tracks special events.Creates Daily Audit Report with sales information and auditing discoveries for store management.Safety, Loss Prevention, and Procedural Compliance: Follows Company guidelines for managing confidential information, customer satisfaction, and supervising store personnel.Ensures satisfactory maintenance, appearance, and condition of assigned facilities to comply with security, safety, and environmental codes and ordinances.Enforces compliance with all local, state, and federal regulations and company policy pertaining to safety and loss prevention.Complies with all OSHA requirements.Contributes to improvement or more efficient and less expensive ways and means in store processes.Assists in the research and development of resources that create timely and efficient store workflow.Performs special projects and other miscellaneous duties as assigned by Executive Management.Assists in the maintenance and/or update of store IIPP and OSHA records.Maintains high ethical standards in the workplace.Maintains good communication with general management, customer service associates, and outside contacts.Complies with and maintains confidentiality of all company policies and procedures.Qualifications: Some college preferred but not required; a minimum of 3 to 5 years of work experience in bowling, entertainment, or hospitality industries.Customer service experience in a similar or comparable work environment, strong verbal communication skills supported by a pleasant and positive attitude of "can do" success.Strong operational skills with a focus on great time management.Previous experience in a retail/restaurant or customer service environment required; previous experience in management, preferably of a bowling or game center, is highly desirable.Ability to lead by example.While performing the duties of this job, the employee regularly works in a bowling center/arcade environment where high levels of noise, dust, and activity can be expected. The noise level in the work environment is usually loud.
Physical Demands: While performing the duties of this job, the employee is regularly required to bend, stretch, twist, climb, and have a high level of mobility/flexibility in small spaces. The employee is required to stand and walk for extensive periods of time without breaks during busy times. In addition, the employee will need to be able to use their hands/fingers to handle and feel and reach with hands and arms. Lifting and/or moving up to 100lbs with assistance is required.
Paid Time Off (PTO), Medical, Dental, and 401(K) with company matching.

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