The Change Manager has primary responsibility for formalizing, reviewing, and maintaining change processes to ensure the consistent execution of the approved Enterprise Change Management Process for their area of representation; and deliver the processes and standards for continued development and support of digital solutions, with a focus on maximizing velocity, quality, and customer, dealer, and enterprise value.Typical task breakdown:Assist in scheduling and validating governance of team changes. Ensures adherence to all Enterprise Security processes and requirements. Coordinates execution of changes for production releases. Assist in the Change Management Coordination for Emergency/Urgent releases. Review and approve test plans as required by latest content releases or deployments. Assist in maintaining and developing Change Calendar for production and non-live environments. Reviews all Enterprise and relevant changes for impact to team environments. Monitors the health of the process through agreed key performance indicators. Communicate to leadership when changes they have approved cause incidents. Review and approve or deny pre-approval requests for Automated and Standard changes. Validate change process documentation and business requirements are adhered to by application teams. Review and approve end user change management training materials. Seek input from relevant areas of the business that should have inputs to changes. Understanding, evaluating, and reacting to routine problems or situations with external contacts is also part of change management. Develop well-prepared action plans for the current year and has a clear sense of what needs to be achieved in the year to come. Education & Experience Required:Requires a college or university degree, technical certification, or equivalent experience. 3+ or more years of experience working in technology ITSM operations, ITIL, and change management Technical Skills (Required)Experienced with the use of ServiceNow or similar software (i.e., Remedy), specifically Incident Management and Change Management ITIL training/certification Prior Change Manager experience People skills to deal with sensitive, emotional, or potentially controversial situations. Ability to influence behavior change in people (including customers, suppliers, other employees, dealers, etc.) and/or obtain the cooperation and commitment as needed. This position should be familiar with project management methodologies as they will participate in multiple projects representing expertise for change management process. (Desired)Strong planning and communication skills Vendor Management experience ITIL Certifications beyond Foundational Certification PMI / PMP Certification Organizational Change Management training Experience with Cloud hosting and migration change management. Required Skills : ITSM, ITIL, Change Management Basic Qualification : Additional Skills : Background Check :YesDrug Screen :YesNotes :Selling points for candidate :Project Verification Info :Candidate must be your W2 Employee :YesExclusive to Apex :NoFace to face interview required :NoCandidate must be local :YesCandidate must be authorized to work without sponsorship ::NoInterview times set : :NoType of project :Other Project TypeMaster Job Title :Misc: Non-TechnicalBranch Code :Bloomington
