Sr. Business Systems Analyst - Lead to Cash
Greater Chicago - Hybrid
Position Summary:
This role is within our company's IT Enterprise Applications function. You are expected to collaborate with business stakeholders, understand business processes, and elicit, define, and analyze requirements; as well as design, configure, develop, test, implement, support, and maintain applications that enable business processes, focused on SAP ECC (SD/LE) and related applications.
Essential Duties and Responsibilities Design, configure, develop, test, implement, and support applications that enable Lead to Cash business processes, focused on SAP ECC (SD/LE) and integrations with other applications such as EDI, Esker, PkMS (WM), Hybris Commerce, SAP Personas, TMS, Paymetric, Vertex, Salesforce.com Work with business stakeholders to understand business processes, gaps, pain points, and objectives; elicit, define, and analyze requirements Collaborate with colleagues to define and design proposed solutions that meet requirements and adhere to platform and application design guidelines, strategies, and industry best practices Collaborate with application developers to create functional specifications for custom development that adheres to design guidelines and industry best practices Collaborate with Super Users to create test cases for end-to-end business processes and system functions, ensuring traceability and coverage of requirements; execute tests; facilitate Super User test execution; analyze and resolve defects Collaborate with business stakeholders to create documentation and training materials; support training delivery and organizational change management Support production systems; proactively work to analyze and resolve production problems in a timely manner; resolve end user service requests; independently execute production support processes including identification of issue severity, root cause, and path to resolution Identify opportunities to leverage applications to improve business processes, and support business re-engineering efforts. Research and represent industry best practices Plan and manage small projects leveraging appropriate project management methodology Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams Protect our company's reputation by keeping information confidential Maintain professional and technical knowledge by attending educational workshops, professional publications, establishing personal networks, and participating in professional societies Contribute to the team effort by accomplishing related results and participating on projects as needed Knowledge, Skills, and Abilities: Strong skills in systems analysis, problem analysis, troubleshooting, and technical error resolution. Strong working knowledge of software development lifecycles and how to take a solution from concept through design, development, testing, and deployment including release and change management. Strong business requirements analysis skills; ability to develop alternatives, identify pros and cons, and recommend preferred systems solutions to business problems. Strong data analysis skills and ability to translate business reporting needs into specific technical requirements and report designs. Business Relationships: Builds strong relationships with stakeholders; appropriately manages stakeholder expectations; collaborates effectively. Project Management: Able to create work breakdown structure and project plans and manage execution for small projects. Communicates clearly and effectively in both written and verbal communications; able to clearly explain technical solutions to a business-person Requirements: Minimum 7 years' experience in Information Technology, preferably applications development or configuration. Minimum 5 years hands-on experience with SAP SD/LE including hands-on configuration At least one full lifecycle implementation of SAP including Blueprint phase Minimum 5 years working with business processes related to Lead to Cash such as inquiries, quotes, pricing, customer master, order management, customer service, ATP, deliveries, logistics, transportation, invoicing Experience with customer EDI processes in an SAP environment is required, including experience with IDoc orders and IDoc error resolution
