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JOB FUNCTION / SUMMARY:
The Emerging Payments Risk Manager provides a comprehensive and diverse range of risk management expertise for services and payment processes associated with the bank's credit cards, debit cards, commercial cards and ATM businesses. The Risk Manager is primarily responsible for developing, managing, and monitoring controls and processes to ensure adherence to internal and external governance/audit standards including but not limited to network association rules (Visa, MasterCard, etc.), Reg E., UDAAP, GLBA, ECOA, and CFPB regulatory framework. Additionally, this position investigates, creates, and implements risk mitigation strategies and policies for the array of Emerging Payments services using data, advanced analytics, key risk indicators, and business intelligence tools. The Risk Manager will practically apply strategies in partnership with product development/management and bank credit and operational leadership teams to ensure sustainable customer service levels and revenue enhancement.
ESSENTIAL DUTIES & RESPONSIBILITIES: Performs as subject matter expert in developing, managing, and modifying risk systems, tools, processes, and strategies to combat existing and emerging threats while optimizing revenues and client experience. Directs risk management evaluation of new and revised management systems, process improvements, products, procedures, and methodologies used to continuously improve the effectiveness, quality, and delivery of operational and business functions, including 3rd parties (vendors). Continuously evaluates existing business operations and implements appropriate changes to mitigate emerging risks to improve effectiveness, quality, productivity and efficiency for operational unit. Develops, documents, implements, and monitors key risk indicators, risk management standards, policies, procedures, and processes utilizing contemporary industry risk management standards and best practices. Regularly prepares forecasts, budgets, financial reports, business cases and proposals pertaining to risk management which indicate a continual evaluation of business unit performance and trend analysis for senior management. Aligns with Credit and Enterprise Fraud Management teams for critical risk management system integration and strategy development for origination, collections, credit card reissue strategies, etc. using TRIAD or related tools. Serves as principal leader in project management of risk related initiatives, projects, and resources that require involvement by business unit. Includes but not limited to working with internal Security, Information Security, and IT departments to coordinate and facilitate solutions to optimize security around card data, PCI Compliance, and ATM security. Evaluates fraud risks and analyzes the potential profit/loss impact of changes in risk management strategies in partnership with Enterprise Fraud Management team. Responsible for monitoring changes to association rules, network mandates, and regulatory environment. Possess in-depth understanding how changes affect business and develop a plan to ensure compliance with updates. Serve as key compliance and association rules contact to answer compliance and process related questions that assists legal and compliance teams develop disclosures, applications, agreements, and other documentation as needed. Oversees third party vendor's adherence to SLAs which ensures proper vendor management and development of business contingency and continuity plans. SUPERVISORY RESPONSIBILITIES:
May have supervisory responsibilities. Should be carried out in accordance with the organization's policies, procedures and applicable laws; Provides guidance and oversight to and is responsible for the coordination and evaluation of the assigned team. Responsibilities may include interviewing, hiring and training associates; planning, assigning and directing work; performance management; associate compensation; approving expense reports; addressing concerns and resolving problems.
MINIMUM REQUIRED EDUCATION, EXPERIENCE & KNOWLEDGE: 10 years' management experience with payment cards with at least 5 years of experience in managing and developing payment card risk mitigation strategies. Very strong technical knowledge of card processing and card strategies/rules required. Bachelor Degree required or equivalent work experience in card services portfolio management, bank card services implementations, or enterprise fraud management; or equivalent combination of education and experience. In-depth knowledge of consumer credit laws and regulations related to marketing, sales, credit, originations, and servicing of consumer products and services. Specific knowledge of key regulations including but not limited to: Reg B, Reg Z, Reg E, the CARD Act, Gramm-leach Bliley, TCPA, FDCPA and other privacy related laws, FCRA, and the Bank Secrecy Act. Knowledge and experience in card processing (Debit and Credit) and fraud monitoring (Falcon, TRIAD, SAS, Visa AA, VCAS etc.) with successful results in balancing mitigation of card fraud and client experience. Expertise in card payment and dispute/chargeback processing, developing debit and/or credit card compliance or risk management programs, presenting complex risk analysis to senior management and peers, and a strong background in credit and operating risk management. Strong technical knowledge of card processing, card strategies/rules, and ability to exercise sound judgment in development of compliance solutions; Thorough analytical, planning, project management, and problem solving skills Strong operations/production management experience ESSENTIAL MENTAL & PHYSICAL REQUIREMENTS: Ability to work hours and travel on an as-needed basis to support strategies for multi-function operations in high risk areas in a 24/7 environment Ability to work under stress and meet deadlines Strong interpersonal and communication skills, oral and written, as well as ability to successfully interact and influence all levels of management and staff. Ability to operate related equipment to perform the essential job functions Ability to read and interpret a document if required to perform the essential job functions Ability to lift/move/carry approximately 10 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department/division an "undue hardship" then the employee must be accommodated; hence omitting lifti
Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religious beliefs, national origin, ancestry, citizenship, sex, gender, sexual orientation, gender identity, marital status, age, physical or mental disability or history of disability, genetic information, status as a protected veteran, disabled veteran, or other protected characteristics as required by federal, state and local laws.