Call Center Manager

Position: Call Center Manager
Are you a skilled leader with a passion for optimizing outbound call center operations? We're looking for an Outbound Call Center Manager to join our team and drive performance excellence. In this role, you'll be responsible for:
Leading and managing a team of outbound call center agents to achieve performance targets.
Training and coaching agents to boost their performance and customer interaction skills.
Crafting effective call scripts and strategies to enhance call efficiency.
Implementing and managing call center technology to support operations.
Analyzing data to identify opportunities for improvement and making necessary adjustments.
Collaborating with other departments to align operations with organizational goals.
Monitoring key metrics, including call volume and conversion rates, to ensure success.
Experience Required
3 years managing on outbound call center.
Language Requirements
Fluent in English and Spanish
Location
San Juan, Puerto Rico (Relocation required before starting work)
If you're ready to make an impact and thrive in a dynamic environment, apply today!
Job Type: Full-time
Pay: $50,000.00 - $65,000.00 per year
Benefits:
Dental insurance
Health insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Ability to commute/relocate:
Trujillo Alto, PR 00976: Reliably commute or planning to relocate before starting work (Preferred)
Experience:
Microsoft Office: 1 year (Preferred)
Sales: 1 year (Preferred)
Work Location: In person