**Call Center Specialist**
**Category:** Administration
**Main location:** United States, Ohio, Columbus
**Position ID:** J0824-1516
**Employment Type:** Full Time
**Position Description:**
*This position is located in Columbus, OH.*
CGI Federal, a wholly owned subsidiary of CGI, and an industry leader in providing support and services to industry stakeholders by addressing Section 8 Project Based inquiries. CGI is looking for an operations minded Call Center Specialist located in Columbus, Ohio.
This is a fast-paced and results driven environment. The ideal candidate thrives in a work environment that provides a great deal of autonomy and values independent leadership that motivates others to achieve outstanding results.
**Your future duties and responsibilities:**
Receive and respond to large volumes of assigned calls, documenting systems with written
communication and supporting documents, in accordance with the HUD Annual Contribution
Contract (ACC) Acceptable Quality Levels (AQL) and CGI internal timeframes.
Call follow-up to confirm resolution based on appropriate action on behalf of caller and
management.
Working with other departments at various locations as it relates to resolutions associated
with call investigations.
Portfolio Management, responsible for the day-to-day management activities, reviewing
reports to meet internal and external AQL, staying abreast of project knowledge, and
escalating issues in a timely manner.
Setting personal goals and objectives to meet weekly and quarterly tasks.
Effectively communicating with internal and external stakeholders, including government or
commercial clients.
**Required qualifications to be successful in this role:**
Associates Degree is required OR must have significant relevant experience in lieu of an
Associates degree to be considered.
1-3 years experience within a Call Center environment
Experience with interpreting and understanding government guidelines
Proven ability to manage a portfolio workload within short timelines
Excellent analytical skills and strong decision making abilities
Excellent verbal, written and interpersonal skills
Ability to multi-task in fast-paced, production environment and meet operational goals
Intermediate proficiency in Outlook, Excel, Word and PowerPoint
Ability to work independently and as part of a team
Effective communication skills
Superior operations and production management
CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and license and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $25,400.00 - $50,600.00.
At CGI we call our professionals members to reinforce that all who join our team are, as owners, empowered to participate in the challenges and rewards that come from building a world-class company.
CGIs benefits include:
Competitive compensation
Comprehensive insurance options
Matching contributions through the 401(k) plan and the share purchase plan
Paid time off for vacation, holidays, and sick time
Paid maternity and parental leave
Learning opportunities and tuition assistance
Member assistance and wellness programs
Due to the nature of this government contract, US Citizenship is required.
#CGIFederalJob
#LI-KR1
**Skills:**
+ Compliance Management
+ Spanish
**What you can expect from us:**
**Together, as owners, lets turn meaningful insights into action.**
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, youll reach your full potential because
You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.
Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our teamone of the largest IT and business consulting services firms in the world.
Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics.
CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at ****** . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. **Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.**
We make it easy to translate military experience and skills! Clickhere (https://cgi-veterans.jobs/) to be directed to our site that is dedicated to veterans and transitioning service members.
All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.
CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGIs legal duty to furnish information.
