Cash Dept Lead

Job Description Store number: 468 Shopping center: Plaza Ferram Street address: 18005 Carr 2 Ste 19 Job Summary Under the direction of management, the Cash Lead's responsibilities include customer service, supervision of departmental personnel, maintaining departmental standards, monitoring all P.O.S. activity, and conducting cash office procedures according to established store and company policies and procedures. The Cash Department Lead will also perform cashier duties as required. I. Responsible for customer service. A. Greet every customer with a smile within 10 feet of entering front door and each department. B. In aisles, ask customers open-ended questions. C. Measure all kids. D. Show customers at least 2 different styles. E. When slow, serve customers more; when busy serve more customers. F Suggest a shoe care item to every customer. G. Thank and ask every customer back. II. Responsible for supervision of work of department personnel. A. Sets an example of customer service and area maintenance expectations for all cashiers to follow. B. Delegates departmental tasks to cashiers in a positive manner and ensures completion with timely follow up. C. Assists in the training of all new cashiers. D. Promotes a friendly, positive atmosphere to ensure good morale. E. Immediately informs management of any departmental personnel issues regarding safety, injury, discipline, tardiness and attendance, or the potential violation of company policies and procedures. F. Checks areas of responsibility for standards compliance before each cashier's end of shift. G. Coordinates cashier breaks. III. Responsible for daily/weekly adherence of departmental standards. A. Ensures all displays and product statements are fresh, correctly assembled, and maintained on a daily basis. B. Assumes responsibility for accuracy of promotional and permanent pricing of all product. C. Maintains adequate stock of supplies. D. Ensures daily attention to proper cleanliness of department. E. Requires all cashiers to adhere to correct mismate reduction procedures. F. Ensures all transfers in/out are according to company policy. SDL2017