Chief Customer Officer (CCO) & Senior Vice President About the Company Prominent insurance & financial services organization
Industry
Insurance
Type
Privately Held
Founded
1926
Employees
10,001+
Categories BankingFinanceFinancial ServicesInsuranceInvestment ManagementBanking & MortgagesB2CAuto InsuranceAuto Insurance RatesCar InsuranceCar Insurance QuoteCarriersOnline Auto InsuranceMarketplaceCar Insurance QuotesInvestmentsRetirement PlansNationwideLife InsuranceRetirement Specialties InsuranceBankingInvestmentsAnnuitiesand Life Insurance and Retirement Planning About the Role The Company is seeking an SVP, Chief Customer Officer (CCO) to lead the design and advancement of its enterprise customer strategy. The successful candidate will be responsible for developing an enterprise-wide customer experience strategy, designing customer journey mapping, and distilling critical customer insights to drive innovation and continuous improvement. This role requires a proven track record in customer experience management within the insurance or financial services industry, with a deep understanding of property and casualty insurance, including sales, underwriting, claims, and risk management. The CCO will also be tasked with ensuring compliance with industry regulations, fostering a culture of continuous learning, and managing a large team of professionals.
Candidates for the SVP, Chief Customer Officer position at the company should hold a Bachelor's degree in a related field, with an advanced degree preferred. A transformation mindset, strong analytical skills, and excellent communication and interpersonal skills are essential. The role demands a leader who is an execution and outcomes-focused, a change agent, and is committed to excellence in customer service. The CCO will work closely with executive leadership, business units, and various functional teams to align customer strategies with business goals and support the delivery of exceptional customer experiences.
Hiring Manager Title
EVP, Chief Customer, Strategy & Innovation Officer
Travel Percent
Less than 10%
Functions MarketingSales/RevenueBusiness Development